How To Fix CRM_ERP_UI009 - The sales document was discarded

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERP_UI -

• Message number: 009

• Message text: The sales document was discarded

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERP_UI009 - The sales document was discarded ?

  The SAP error message CRM_ERP_UI009, which states "The sales document was discarded," typically occurs in the context of the SAP CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) integration when there is an issue with the sales document processing. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Incomplete Data: The sales document may be missing required fields or data that are necessary for processing.
  Status Issues: The sales document might be in a status that does not allow further processing (e.g., it could be locked or already completed).
  Configuration Issues: There may be configuration problems in the CRM or ERP system that prevent the document from being processed correctly.
  Integration Issues: Problems with the integration between CRM and ERP systems can lead to the document being discarded.
  Authorization Issues: The user may not have the necessary authorizations to process the sales document.
  
  Solutions:
  
  Check Document Completeness: Review the sales document to ensure all required fields are filled out correctly. Look for any mandatory fields that may be missing.
  Review Document Status: Check the status of the sales document to ensure it is in a state that allows processing. If it is locked or completed, you may need to unlock it or create a new document.
  Configuration Review: Consult with your SAP Basis or configuration team to ensure that the settings for sales documents in both CRM and ERP are correctly configured.
  Integration Monitoring: Use transaction codes like SLG1 (Application Log) to check for any error logs related to the integration between CRM and ERP. This can provide insights into what went wrong during the processing.
  Authorization Check: Ensure that the user has the necessary authorizations to create or modify sales documents. You may need to consult with your security team to verify this.
  Reprocess the Document: If the document was discarded due to a temporary issue, try to reprocess it after addressing the underlying cause.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, VA01 (Create Sales Order), and SLG1 (Application Log) for troubleshooting.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches and updates.
  Documentation: Review SAP documentation related to CRM and ERP integration for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to escalate the matter to your SAP support team or consult with SAP directly for further assistance.