How To Fix CRM_ERP_UI014 - Pricing could not be updated

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERP_UI -

• Message number: 014

• Message text: Pricing could not be updated

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERP_UI014 - Pricing could not be updated ?

  The SAP error message CRM_ERP_UI014: Pricing could not be updated typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the pricing data during the integration with SAP ERP (Enterprise Resource Planning). This error can arise due to various reasons, and understanding the cause is crucial for finding a solution.
  Causes:
  
  Missing or Incorrect Pricing Conditions: The pricing conditions required for the transaction may not be maintained in the system, or they may be incorrect.
  Authorization Issues: The user may not have the necessary authorizations to access or update pricing information.
  Configuration Issues: There may be configuration problems in the pricing procedure or in the integration settings between CRM and ERP.
  Data Inconsistencies: There could be inconsistencies in the master data (like customer or material master) that affect pricing.
  System Performance Issues: Sometimes, performance issues or timeouts can lead to this error if the system fails to retrieve pricing information in a timely manner.
  Custom Code or Enhancements: If there are custom developments or enhancements in the pricing logic, they may not be functioning correctly.
  
  Solutions:
  
  Check Pricing Conditions: Verify that all necessary pricing conditions are maintained in the system. Use transaction codes like VK11 to check condition records.
  Review Authorizations: Ensure that the user has the appropriate authorizations to access and update pricing information. This can be checked in transaction SU53 after the error occurs.
  Configuration Review: Review the pricing procedure configuration in both CRM and ERP. Ensure that the integration settings are correctly configured.
  Data Consistency Check: Check for inconsistencies in master data. Ensure that the customer and material data are correctly maintained and consistent across both systems.
  Performance Monitoring: Monitor system performance and check for any long-running processes that might be causing timeouts. You can use transaction ST22 for dumps or SM21 for system logs.
  Debugging Custom Code: If there are custom enhancements, debug the code to identify any issues that may be causing the pricing update to fail.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VK11, VK12, VK13 for pricing conditions, SU53 for authorization checks, and SE80 for debugging custom code.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches.
  Documentation: Review SAP documentation related to pricing procedures and integration between CRM and ERP for best practices and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or functional team for further investigation or to reach out to SAP support for assistance.