How To Fix CRM_EMAIL_BOUNCE008 - Bounce: ICWebClient Verification (Informal DSN) - Send Request = &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL_BOUNCE - Messages for E-Mail Bounce Management

• Message number: 008

• Message text: Bounce: ICWebClient Verification (Informal DSN) - Send Request = &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL_BOUNCE008 - Bounce: ICWebClient Verification (Informal DSN) - Send Request = &1 ?

  The SAP error message CRM_EMAIL_BOUNCE008 indicates that an email sent from the SAP CRM system has bounced back due to an informal Delivery Status Notification (DSN). This typically means that the email could not be delivered to the recipient for some reason, and the system is providing a notification about this issue.
  Cause:
  
  Invalid Email Address: The recipient's email address may be incorrect or no longer valid.
  Mailbox Full: The recipient's mailbox may be full, preventing new messages from being received.
  Spam Filters: The email may have been flagged as spam by the recipient's email server.
  Server Issues: There may be issues with the email server that is handling the outgoing emails.
  Configuration Issues: There could be misconfigurations in the SAP system related to email settings.
  
  Solution:
  
  Verify Email Address: Check the recipient's email address for accuracy. Ensure there are no typos or formatting issues.
  Contact Recipient: If possible, contact the recipient to confirm their email address and check if their mailbox is active and not full.
  Check Email Logs: Review the email logs in the SAP system to gather more details about the bounce. This can provide insights into why the email was not delivered.
  Review Spam Filters: Advise the recipient to check their spam or junk folder to see if the email was filtered there.
  Email Configuration: Ensure that the email configuration in the SAP system is set up correctly. This includes SMTP settings, sender email address, and any relevant parameters.
  Retry Sending: After addressing the issues, try resending the email to see if it goes through successfully.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Email Configuration in SAP: Familiarize yourself with the email configuration settings in SAP CRM, including transaction codes like SCOT (SAPconnect) and SOST (Send Requests).
  Monitoring Tools: Utilize monitoring tools within SAP to track email sending and receiving processes, which can help identify issues more quickly.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.