How To Fix CRM_EMAIL_MESSAGE001 - Original e-mail recipient could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL_MESSAGE - Messages from CRM E-Mail

• Message number: 001

• Message text: Original e-mail recipient could not be determined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL_MESSAGE001 - Original e-mail recipient could not be determined ?

  The SAP error message CRM_EMAIL_MESSAGE001 indicates that the system is unable to determine the original email recipient when processing an email in the CRM system. This can occur in various scenarios, such as when sending emails from the CRM system or when processing incoming emails.
  Causes:
  
  Missing Recipient Information: The email might not have a valid recipient address or the recipient information is not correctly configured in the system.
  Incorrect Configuration: The email settings in the CRM system may not be properly configured, leading to issues in identifying recipients.
  Data Inconsistencies: There may be inconsistencies in the data related to the business partner or contact person, such as missing email addresses.
  Email Processing Logic: The logic used to determine the recipient may not be functioning correctly due to customizations or errors in the code.
  Authorization Issues: The user or process attempting to send the email may not have the necessary authorizations to access recipient information.
  
  Solutions:
  
  Check Recipient Information: Ensure that the email recipient's address is correctly specified in the email. Verify that the recipient exists in the system and has a valid email address.
  Review Configuration Settings: Check the email configuration settings in the CRM system. Ensure that the SMTP settings and other related configurations are correctly set up.
  Validate Business Partner Data: Review the business partner or contact person data to ensure that all necessary fields, especially email addresses, are filled out correctly.
  Debugging: If you have access to the development environment, consider debugging the email processing logic to identify where the recipient determination is failing.
  Check Authorizations: Ensure that the user or process has the necessary authorizations to access the recipient information. Review role assignments and authorizations in the system.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or updates that may address this specific error message.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like BP (Business Partner) to check the details of the business partner or SOST to view the status of sent emails.
  Email Configuration: Review the configuration settings in transaction SCOT (SAPconnect) to ensure that the email sending settings are correctly configured.
  SAP Community: Consider searching or posting in the SAP Community forums for additional insights or similar experiences from other users.
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP Basis or technical team for further investigation.