How To Fix CRM_EMAIL_MESSAGE002 - Send request cannot be changed since it has already been sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL_MESSAGE - Messages from CRM E-Mail

• Message number: 002

• Message text: Send request cannot be changed since it has already been sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL_MESSAGE002 - Send request cannot be changed since it has already been sent ?

  The SAP error message CRM_EMAIL_MESSAGE002 indicates that a send request in the CRM system cannot be modified because it has already been sent. This error typically occurs in the context of email communications within the SAP Customer Relationship Management (CRM) module.
  Cause:
  The primary cause of this error is that the system is trying to modify an email send request that has already been processed and sent out. Once an email is sent, the status of that request is updated, and any further attempts to change it will trigger this error message.
  Solution:
  To resolve this issue, consider the following steps:
  
  
  Check the Status of the Email Request:
  
  Verify the status of the email request in the CRM system. If it has already been sent, you will not be able to modify it.
  
  
  
  Create a New Send Request:
  
  If you need to send a modified version of the email, create a new send request instead of trying to change the existing one.
  
  
  
  Review Business Processes:
  
  Ensure that your business processes are designed to handle email communications appropriately. This may involve setting up workflows that prevent modifications to sent emails.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on handling email communications in CRM.
  
  
  
  Check for System Updates:
  
  Ensure that your SAP system is up to date with the latest patches and updates, as there may be fixes or improvements related to email handling.
  
  
  
  Contact SAP Support:
  
  If the issue persists or if you believe it is a system error, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Email Communication in SAP CRM: Understanding how email communication is managed in SAP CRM can help prevent such issues. Familiarize yourself with the email sending process, including how to create, send, and track email requests.
  Error Handling: Learn about error handling in SAP CRM to better manage and troubleshoot similar issues in the future.
  User Permissions: Ensure that users have the appropriate permissions to create and manage email requests, as permission issues can sometimes lead to unexpected behavior.
  
  By following these steps, you should be able to address the CRM_EMAIL_MESSAGE002 error effectively.