How To Fix CRM_EMAIL_MESSAGE004 - No e-mail address in your user master record; E-mail will not be sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL_MESSAGE - Messages from CRM E-Mail

• Message number: 004

• Message text: No e-mail address in your user master record; E-mail will not be sent

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL_MESSAGE004 - No e-mail address in your user master record; E-mail will not be sent ?

  The SAP error message CRM_EMAIL_MESSAGE004 indicates that there is no email address configured in the user master record of the user attempting to send an email. This prevents the system from sending emails on behalf of that user.
  Cause:
  The primary cause of this error is that the user’s master data does not contain a valid email address. This can happen if:
  
  The email address was never entered into the user profile.
  The email address was removed or is incorrectly formatted.
  The user master record is not properly maintained.
  
  Solution:
  To resolve this issue, you need to ensure that a valid email address is entered in the user master record. Here are the steps to do this:
  
  
  Access User Master Record:
  
  Use transaction code SU01 (User Maintenance) in the SAP GUI.
  Enter the username of the user who is experiencing the issue and click on the "Display" button.
  
  
  
  Edit User Information:
  
  Click on the "Change" button to edit the user master record.
  Navigate to the "Address" tab.
  
  
  
  Enter Email Address:
  
  In the "Internet" section, enter a valid email address in the "E-mail" field.
  Ensure that the email address is correctly formatted (e.g., [e-mail]).
  
  
  
  Save Changes:
  
  After entering the email address, save the changes to the user master record.
  
  
  
  Test Email Functionality:
  
  After updating the email address, try to send the email again to verify that the issue has been resolved.
  
  
  
  Related Information:
  
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to send emails from the SAP system.
  Email Configuration: Check the overall email configuration in the SAP system (transaction code SCOT) to ensure that the email sending functionality is properly set up.
  Email Format: Make sure that the email address does not contain any invalid characters or spaces.
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or fixes related to email sending issues.
  
  By following these steps, you should be able to resolve the CRM_EMAIL_MESSAGE004 error and enable email functionality for the user.