How To Fix CRM_EMAIL_MESSAGE005 - Send request for ID & cannot be instanced

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL_MESSAGE - Messages from CRM E-Mail

• Message number: 005

• Message text: Send request for ID & cannot be instanced

What causes this issue?

The send request for ID &V1& cannot be read. This is due to one of the
following reasons:
The send request does not exist.
The send request has not yet been saved to the database.
The request is saved to the database asynchronously. The save process
can be delayed by system conditions, such as the current load, and had
not started or was not finished at the time the read access was
attempted.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL_MESSAGE005 - Send request for ID & cannot be instanced ?

  The SAP error message CRM_EMAIL_MESSAGE005 typically indicates that there is an issue with sending an email message in the SAP CRM system. The specific message "Send request for ID & cannot be instanced" suggests that the system is unable to create an instance of the email send request for the specified ID.
  Possible Causes:
  
  Missing Configuration: The email sending configuration in the SAP system may not be set up correctly. This includes settings related to the SMTP server or email client configuration.
  Invalid Email ID: The ID referenced in the error message may not exist or may be invalid, leading to the inability to instantiate the send request.
  Authorization Issues: The user or process attempting to send the email may not have the necessary authorizations to perform this action.
  System Errors: There may be underlying system errors or inconsistencies in the CRM system that prevent the email from being sent.
  Queue Issues: If the email sending process relies on background jobs or queues, there may be issues with those processes.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the SMTP configuration in the SAP system. Ensure that the SMTP server settings are correct and that the system can connect to the email server.
  Check the settings in transaction SCOT (SAPconnect) to ensure that the email sending method is properly configured.
  
  
  
  Validate Email ID:
  
  Ensure that the email ID referenced in the error message is valid and exists in the system. You can check the relevant business object or document to confirm this.
  
  
  
  Review Authorizations:
  
  Check the user roles and authorizations to ensure that the user or process has the necessary permissions to send emails.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Monitor Background Jobs:
  
  If the email sending process is dependent on background jobs, check the status of those jobs in transaction SM37. Look for any failed jobs that may be related to email processing.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SCOT: SAPconnect administration.
  SLG1: Application log display.
  SM37: Job monitoring.
  
  
  Documentation: Review SAP documentation related to email configuration and troubleshooting in SAP CRM.
  Community Forums: Check SAP Community forums for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the CRM_EMAIL_MESSAGE005 error in your SAP system.