How To Fix CRM_EMAIL_MESSAGE006 - E-mail form data of &1 is not personalized.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL_MESSAGE - Messages from CRM E-Mail

• Message number: 006

• Message text: E-mail form data of &1 is not personalized.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL_MESSAGE006 - E-mail form data of &1 is not personalized. ?

  The SAP error message CRM_EMAIL_MESSAGE006 indicates that the email form data for a specific email (identified by &1) is not personalized. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to send an email using a template that requires personalization data, but that data is either missing or not correctly configured.
  Cause:
  
  Missing Personalization Data: The email template requires certain fields to be filled with personalized data (like customer name, address, etc.), but this data is not available or not correctly mapped.
  Incorrect Template Configuration: The email form/template may not be set up correctly to pull in the necessary personalization data.
  Data Source Issues: The data source from which the personalization data is being pulled may not be correctly configured or may not contain the required information.
  Authorization Issues: The user may not have the necessary authorizations to access the personalization data.
  
  Solution:
  
  Check Personalization Data: Ensure that the necessary personalization data is available for the email being sent. This may involve checking the business partner or customer data to ensure all required fields are populated.
  Review Email Template Configuration: Go to the email template configuration in SAP CRM and verify that the fields for personalization are correctly defined and mapped to the appropriate data sources.
  Test Data Source: If the email template pulls data from a specific source, ensure that this source is correctly configured and contains the necessary data.
  User Authorizations: Check the user roles and authorizations to ensure that the user sending the email has the necessary permissions to access the personalization data.
  Debugging: If the issue persists, consider debugging the email sending process to identify where the personalization data is failing to be retrieved.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to CRM email functionality.
  Documentation: Review SAP documentation on email templates and personalization to ensure compliance with best practices.
  Community Forums: Engage with SAP community forums or support channels for additional insights or similar cases.
  
  By addressing the above points, you should be able to resolve the CRM_EMAIL_MESSAGE006 error and successfully send personalized emails.