How To Fix CRM_EMAIL_MESSAGE051 - Activity for e-mail was not saved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL_MESSAGE - Messages from CRM E-Mail

• Message number: 051

• Message text: Activity for e-mail was not saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL_MESSAGE051 - Activity for e-mail was not saved ?

  The SAP error message CRM_EMAIL_MESSAGE051, which states "Activity for e-mail was not saved," typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue with saving an email activity. This can happen for various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  
  Missing Required Fields: The email activity may have required fields that are not filled out. Ensure that all mandatory fields are completed.
  
  
  Authorization Issues: The user may not have the necessary authorizations to create or save email activities. Check the user's roles and permissions.
  
  
  System Configuration: There may be configuration issues in the CRM system that prevent the saving of email activities. This could include settings related to email processing or activity management.
  
  
  Technical Errors: There could be underlying technical issues, such as database problems or system performance issues, that are preventing the activity from being saved.
  
  
  Email Format Issues: If the email being processed has an unsupported format or contains invalid characters, it may cause the save operation to fail.
  
  
  Integration Issues: If the email is being processed through an integration with another system (like an email server), there may be issues with that integration.
  
  
  Solutions:
  
  
  Check Required Fields: Review the email activity form and ensure that all required fields are filled out correctly.
  
  
  Review Authorizations: Verify that the user has the necessary permissions to create and save email activities. This may involve checking user roles and authorizations in the SAP system.
  
  
  System Configuration Review: Consult with your SAP Basis or CRM administrator to review the configuration settings related to email activities. Ensure that everything is set up correctly.
  
  
  Check for Technical Issues: Look for any system logs or error messages that might indicate a technical problem. You may need to involve your IT support team to diagnose and resolve these issues.
  
  
  Validate Email Content: Ensure that the email content is valid and does not contain any unsupported formats or characters.
  
  
  Integration Troubleshooting: If the email is being processed through an external system, check the integration settings and logs for any errors that might indicate a problem.
  
  
  Related Information:
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message. SAP Notes often contain patches or workarounds for known issues.
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in troubleshooting, such as CRMD_ORDER for managing activities.
  
  
  Documentation: Review the SAP documentation for CRM email processing to understand the expected behavior and configuration settings.
  
  
  Community Forums: Consider searching or posting in SAP community forums or discussion groups, as other users may have encountered and resolved similar issues.
  
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to SAP support for further assistance.