How To Fix CRM_EMAIL_MESSAGE053 - E-Mail was not sent; check if all the required details are maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL_MESSAGE - Messages from CRM E-Mail

• Message number: 053

• Message text: E-Mail was not sent; check if all the required details are maintained

What causes this issue?

The E-Mail was not sent because all the required details might not have
been maintained. This could include one or more of the following:
Account or Contact details
Organizational details

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

You can check the Account and Contact details. Contact your system
administrator to check the Organizational information. Maintain the
required information and then re-send the E-Mail."

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL_MESSAGE053 - E-Mail was not sent; check if all the required details are maintained ?

  The SAP error message CRM_EMAIL_MESSAGE053 indicates that an email was not sent due to missing required details. This error typically occurs in the SAP Customer Relationship Management (CRM) module when attempting to send an email, and it suggests that certain mandatory fields or configurations are not properly set up.
  Causes:
  
  Missing Email Address: The recipient's email address may not be provided or is incorrectly formatted.
  Incomplete Email Configuration: Required fields such as subject, body, or sender's email address may be missing.
  Email Sending Configuration: The email sending configuration in the SAP system may not be properly set up (e.g., SMTP settings).
  User Authorizations: The user attempting to send the email may not have the necessary authorizations to send emails.
  Inactive Email Service: The email service or the relevant communication channel may be inactive or misconfigured.
  
  Solutions:
  
  Check Recipient Email Address: Ensure that the recipient's email address is correctly entered and formatted.
  Complete Required Fields: Verify that all mandatory fields (such as subject, body, and sender's email) are filled out correctly.
  Review Email Configuration: Check the email configuration settings in the SAP system, including SMTP settings, to ensure they are correctly set up.
  User Authorizations: Confirm that the user has the necessary authorizations to send emails. This may involve checking roles and permissions in the SAP system.
  Test Email Functionality: Use transaction codes like SCOT (SAPconnect Administration) to test the email sending functionality and check for any errors in the configuration.
  Check System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: 
  
  SCOT: For configuring and monitoring SAPconnect settings.
  SOST: To check the status of sent emails and any errors associated with them.
  
  
  Documentation: Refer to SAP Help documentation for CRM email functionality and configuration.
  Support Notes: Check SAP Support Portal for any relevant notes or updates related to CRM email issues.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_EMAIL_MESSAGE053 error. If the problem persists, consider reaching out to your SAP support team for further assistance.