How To Fix CRM_EMAIL_BOUNCE007 - Bounce: Event Coupling (Formal DSN) Outbound Send Request = &1 (Type: &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL_BOUNCE - Messages for E-Mail Bounce Management

• Message number: 007

• Message text: Bounce: Event Coupling (Formal DSN) Outbound Send Request = &1 (Type: &2)

What causes this issue?

The following activities have been triggered
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System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL_BOUNCE007 - Bounce: Event Coupling (Formal DSN) Outbound Send Request = &1 (Type: &2) ?

  The SAP error message CRM_EMAIL_BOUNCE007 indicates that an email sent from the SAP system has bounced back due to a formal Delivery Status Notification (DSN). This typically means that the email could not be delivered to the recipient for some reason, and the system is providing information about the outbound send request that failed.
  Cause:
  The bounce can occur due to various reasons, including but not limited to:
  
  Invalid Email Address: The recipient's email address may be incorrect or no longer exists.
  Mailbox Full: The recipient's mailbox may be full and unable to accept new messages.
  Server Issues: The recipient's mail server may be down or experiencing issues.
  Spam Filters: The email may have been flagged as spam by the recipient's email server.
  Configuration Issues: There may be issues with the configuration of the SAP system's email sending capabilities.
  
  Solution:
  To resolve the issue, you can take the following steps:
  
  Check the Email Address: Verify that the email address is correct and active. If possible, contact the recipient to confirm their email address.
  Review Bounce Details: Look for additional details in the bounce notification that may provide more context about why the email bounced.
  Monitor Mailbox Status: If you have access to the recipient's mailbox, check if it is full or if there are any restrictions in place.
  Check Email Configuration: Ensure that the SAP system is correctly configured for sending emails. This includes checking SMTP settings and ensuring that the email server is reachable.
  Review Spam Filters: If you suspect that the email was flagged as spam, consider adjusting the content of the email or contacting the recipient to whitelist your email address.
  Retry Sending: After addressing any identified issues, you can attempt to resend the email.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional troubleshooting steps related to email bounces.
  Transaction Codes: Use transaction codes like SOST to monitor the status of sent emails and view any error messages associated with them.
  Email Logs: Review email logs in the SAP system to gather more information about the sending process and any errors encountered.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP Basis team or your email service provider for further assistance.