How To Fix CRM_EMAIL_BOUNCE006 - Bounce: SO50 (informal DSN) - send request = &1

CRM_EMAIL_BOUNCE006 - Overview

• Message type: E = Error

• Message class: CRM_EMAIL_BOUNCE - Messages for E-Mail Bounce Management

• Message number: 006

• Message text: Bounce: SO50 (informal DSN) - send request = &1

What causes this issue?

The following actions have been triggered:
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System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL_BOUNCE006 - Bounce: SO50 (informal DSN) - send request = &1 ?

  The SAP error message CRM_EMAIL_BOUNCE006 indicates that an email sent from the SAP CRM system has bounced back. The specific message "Bounce: SO50 (informal DSN)" suggests that the email was not delivered due to a non-delivery report (DSN) indicating that the email could not be processed by the recipient's mail server.
  
  Cause:
  
  Invalid Email Address: The recipient's email address may be incorrect or no longer valid.
  Mailbox Full: The recipient's mailbox may be full, preventing new messages from being received.
  Spam Filters: The email may have been flagged as spam by the recipient's email server.
  Server Issues: There may be temporary issues with the recipient's mail server.
  
  Configuration Issues: There could be misconfigurations in the SAP system or the email server settings.
  
  
  Solution:
  
  Verify Email Address: Check the recipient's email address for typos or errors. Ensure that it is a valid and active email address.
  Contact Recipient: If possible, contact the recipient to confirm their email address and check