How To Fix CRM_EMAIL_BOUNCE006 - Bounce: SO50 (informal DSN) - send request = &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL_BOUNCE - Messages for E-Mail Bounce Management

• Message number: 006

• Message text: Bounce: SO50 (informal DSN) - send request = &1

What causes this issue?

The following actions have been triggered:
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System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL_BOUNCE006 - Bounce: SO50 (informal DSN) - send request = &1 ?

  The SAP error message CRM_EMAIL_BOUNCE006 indicates that an email sent from the SAP CRM system has bounced back. The specific message "Bounce: SO50 (informal DSN)" suggests that the email was not delivered due to a non-delivery report (DSN) indicating that the email could not be processed by the recipient's mail server.
  Cause:
  
  Invalid Email Address: The recipient's email address may be incorrect or no longer valid.
  Mailbox Full: The recipient's mailbox may be full, preventing new messages from being received.
  Spam Filters: The email may have been flagged as spam by the recipient's email server.
  Server Issues: There may be temporary issues with the recipient's mail server.
  Configuration Issues: There could be misconfigurations in the SAP system or the email server settings.
  
  Solution:
  
  Verify Email Address: Check the recipient's email address for typos or errors. Ensure that it is a valid and active email address.
  Contact Recipient: If possible, contact the recipient to confirm their email address and check if their mailbox is full.
  Check Spam/Junk Folder: Advise the recipient to check their spam or junk folder to see if the email was filtered there.
  Review Email Logs: Check the email logs in the SAP system to gather more details about the bounce and identify the specific reason.
  Email Configuration: Ensure that the email configuration in SAP is correct. This includes SMTP settings and any relevant parameters.
  Retry Sending: If the issue was temporary, try resending the email after a short period.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Email Server Logs: Review the logs on the email server for more detailed error messages that can provide insight into why the email bounced.
  SAP CRM Documentation: Refer to the SAP CRM documentation for information on email handling and configuration.
  
  If the problem persists after following these steps, it may be beneficial to involve your IT department or SAP support for further assistance.