How To Fix CRM_EMAIL_BOUNCE002 - Services for formal bounce (outbound send request = &1) failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL_BOUNCE - Messages for E-Mail Bounce Management

• Message number: 002

• Message text: Services for formal bounce (outbound send request = &1) failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL_BOUNCE002 - Services for formal bounce (outbound send request = &1) failed ?

  The SAP error message CRM_EMAIL_BOUNCE002 indicates that there was a failure in processing a formal bounce for an outbound email send request. This typically occurs in the context of SAP Customer Relationship Management (CRM) when an email sent to a recipient cannot be delivered and is returned (bounced) to the sender.
  Cause
  The error can be caused by several factors, including:
  
  Invalid Email Address: The recipient's email address may be incorrect or no longer valid.
  Mail Server Issues: There may be issues with the mail server that is handling the outbound emails, such as configuration problems or downtime.
  Spam Filters: The email may have been flagged as spam by the recipient's email server, leading to a bounce.
  Email Size Limitations: The email may exceed size limits set by the recipient's email server.
  Configuration Issues: There may be misconfigurations in the SAP CRM system related to email sending or bounce handling.
  
  Solution
  To resolve the CRM_EMAIL_BOUNCE002 error, you can take the following steps:
  
  Check the Email Address: Verify that the email address of the recipient is correct and active.
  Review Bounce Details: Look for additional details in the bounce message to understand why the email was not delivered. This may provide insights into whether the issue is with the recipient's email address or server.
  Monitor Mail Server: Check the status of the mail server used for sending emails. Ensure that it is operational and properly configured.
  Adjust Email Content: If the email is being flagged as spam, consider modifying the content or subject line to make it less likely to be filtered.
  Check Email Size: Ensure that the email does not exceed size limits imposed by the recipient's email server.
  SAP Configuration: Review the configuration settings in SAP CRM related to email sending and bounce handling. Ensure that all necessary parameters are correctly set.
  Consult Logs: Check the application logs in SAP for any additional error messages or warnings that could provide more context about the failure.
  
  Related Information
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to email handling in SAP CRM.
  Documentation: Review the SAP CRM documentation for guidelines on email configuration and bounce handling.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with the error message and any relevant logs or details.
  
  By following these steps, you should be able to identify the cause of the bounce and implement a solution to prevent it from occurring in the future.