How To Fix CRM_EMAIL_BOUNCE000 - Event coupling for bounce management activated

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL_BOUNCE - Messages for E-Mail Bounce Management

• Message number: 000

• Message text: Event coupling for bounce management activated

What causes this issue?

Event coupling for bounce management is activated.
The following event couplings are activated in the event coupling for
object CRM_DOCU:
Event 'ErrorSendStatusReached' with consumer BOUNCE
Event 'BounceReceived' for workflow template &V1&
Event 'ErrorSendStatusReached' for workflow template &V1&

System Response

The processing of event 'ErrorSendStatusReached' is stopped
for workflow template &V1&.

How to fix this error?

In the event coupling, remove the entry for the object CRM_DOCU with the
event 'ErrorSendStatusReached' for workflow template &V1&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL_BOUNCE000 - Event coupling for bounce management activated ?

  The SAP error message CRM_EMAIL_BOUNCE000 indicates that there is an issue related to email bounce management in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system detects that an email sent to a recipient has bounced back, and it is related to the event coupling for bounce management being activated.
  Cause:
  
  
  Email Bounce: The primary cause of this error is that an email sent from the CRM system has not been successfully delivered to the recipient's email address. This could be due to various reasons such as:
  
  Invalid email address.
  Recipient's mailbox is full.
  The recipient's email server is down or rejecting the email.
  The email was marked as spam.
  
  
  
  Configuration Issues: There may be issues with the configuration of the bounce management settings in the SAP CRM system, which could lead to improper handling of bounced emails.
  
  
  Event Coupling: The error message indicates that event coupling for bounce management is activated, which means that the system is set up to handle bounce notifications automatically. If there are issues with this setup, it can lead to errors.
  
  
  Solution:
  
  
  Check Email Addresses: Verify the email addresses of the recipients to ensure they are valid and correctly formatted. You may need to update or correct any invalid addresses.
  
  
  Review Bounce Management Configuration: 
  
  Check the configuration settings for bounce management in the SAP CRM system. Ensure that the settings are correctly configured to handle bounced emails.
  Make sure that the event coupling for bounce management is set up properly.
  
  
  
  Monitor Bounce Notifications: 
  
  Review the bounce notifications received by the system. This can provide insights into why emails are bouncing and help you take corrective actions.
  You may need to implement a process to regularly clean up invalid email addresses from your database.
  
  
  
  Consult SAP Documentation: Refer to the official SAP documentation or help resources for specific guidance on configuring and troubleshooting bounce management in SAP CRM.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They can provide more detailed insights based on your specific system configuration and logs.
  
  
  Related Information:
  
  Bounce Management: This is a feature in CRM systems that helps manage undeliverable emails. It typically involves tracking bounced emails and taking appropriate actions, such as removing invalid email addresses from the mailing list.
  Email Configuration in SAP: Ensure that the email sending configuration in SAP is correctly set up, including SMTP settings and any relevant email routing configurations.
  Monitoring Tools: Utilize monitoring tools or reports within SAP CRM to track email delivery status and bounce rates, which can help in identifying patterns or recurring issues.
  
  By addressing the causes and implementing the solutions outlined above, you should be able to resolve the CRM_EMAIL_BOUNCE000 error and improve your email bounce management process in SAP CRM.