How To Fix CRM_EMAIL_BOUNCE000 - Event coupling for bounce management activated

CRM_EMAIL_BOUNCE000 - Overview

• Message type: E = Error

• Message class: CRM_EMAIL_BOUNCE - Messages for E-Mail Bounce Management

• Message number: 000

• Message text: Event coupling for bounce management activated

What causes this issue?

Event coupling for bounce management is activated.
The following event couplings are activated in the event coupling for
object CRM_DOCU:
Event 'ErrorSendStatusReached' with consumer BOUNCE
Event 'BounceReceived' for workflow template &V1&
Event 'ErrorSendStatusReached' for workflow template &V1&

System Response

The processing of event 'ErrorSendStatusReached' is stopped
for workflow template &V1&.

How to fix this error?

In the event coupling, remove the entry for the object CRM_DOCU with the
event 'ErrorSendStatusReached' for workflow template &V1&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL_BOUNCE000 - Event coupling for bounce management activated ?

  The SAP error message CRM_EMAIL_BOUNCE000 indicates that there is an issue related to email bounce management in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system detects that an email sent to a recipient has bounced back, and it is related to the event coupling for bounce management being activated.
  
  Cause:
  
  
  Email Bounce: The primary cause of this error is that an email sent from the CRM system has not been successfully delivered to the recipient's email address. This could be due to various reasons such as:
  
  Invalid email address.
  Recipient's mailbox is full.
  The recipient's email server is down or rejecting the email.
  The email was marked as spam.
  
  
  
  
  Configuration Issues: There may be issues with the configuration of the bounce management settings in the SAP CRM system, which could lead to improper handling of bounced emails.
  
  
  Event Coupling: The error message indicates that event coupling for bounce management is activated, which