How To Fix CRM_EMAIL_BOUNCE001 - Services for informal bounce (send request = &1) failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL_BOUNCE - Messages for E-Mail Bounce Management

• Message number: 001

• Message text: Services for informal bounce (send request = &1) failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL_BOUNCE001 - Services for informal bounce (send request = &1) failed ?

  The SAP error message CRM_EMAIL_BOUNCE001 indicates that there was a failure in processing an email bounce for a service request. This typically occurs in the context of SAP Customer Relationship Management (CRM) when the system attempts to handle an email that has bounced back, meaning that the email could not be delivered to the recipient.
  Cause:
  
  Invalid Email Address: The email address to which the message was sent may be invalid or no longer in use.
  Mailbox Full: The recipient's mailbox may be full, preventing new messages from being received.
  Server Issues: There may be issues with the email server, either on the sender's or recipient's side.
  Configuration Issues: There could be misconfigurations in the SAP CRM system related to email handling or bounce processing.
  Network Issues: Temporary network issues could prevent the email from being sent or acknowledged.
  
  Solution:
  
  Check Email Address: Verify that the email address is correct and active. If it is invalid, update it in the system.
  Monitor Mailbox Status: If the recipient's mailbox is full, the recipient should clear space to allow new messages.
  Review Email Server Logs: Check the logs of the email server for any errors or issues that could provide more context on the bounce.
  Configuration Review: Ensure that the email configuration settings in SAP CRM are correct. This includes SMTP settings and any related parameters.
  Retry Sending: If the issue was temporary, you may try to resend the email after addressing any identified issues.
  Consult SAP Notes: Look for any relevant SAP Notes or updates that may address known issues related to email bounces in your version of SAP CRM.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM email handling and bounce processing for detailed guidance.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with the error message and any relevant logs or details.
  
  By following these steps, you should be able to identify the cause of the CRM_EMAIL_BOUNCE001 error and implement a solution to resolve it.