How To Fix CRM_EMAIL603 - Mail form or text & is already being processed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 603

• Message text: Mail form or text & is already being processed

What causes this issue?

This mail form is currently locked because it is already being
processed either in the transaction for maintaining mail forms or in
the transaction for translating them.

System Response

The mail form cannot be processed.

How to fix this error?

Carry out the function again later.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL603 - Mail form or text & is already being processed ?

  The SAP error message CRM_EMAIL603 indicates that a mail form or text is already being processed. This typically occurs in the context of SAP CRM when there is an attempt to send an email or process a mail form that is currently locked or being used by another process. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Concurrent Processing: The mail form or text is being accessed by another user or process, leading to a lock on the resource.
  Long-running Processes: If a previous email sending process is taking too long, it may still be in a locked state when another attempt is made to send an email.
  System Configuration: There may be configuration issues in the SAP system that lead to improper handling of email processes.
  
  Solutions:
  
  Wait and Retry: If the error is due to concurrent processing, waiting for a few moments and then retrying the operation may resolve the issue.
  Check for Locks: Use transaction codes like SM12 to check for any locks on the mail form or text. If you find a lock that is no longer needed, you can delete it (ensure you have the necessary authorizations).
  Review Background Jobs: Check if there are any background jobs that are processing emails. You can use transaction SM37 to monitor background jobs and see if any are stuck or taking too long.
  System Logs: Review system logs (transaction SLG1) for any related error messages that might provide more context on the issue.
  Configuration Review: Ensure that the configuration for email processing in SAP CRM is set up correctly. This includes checking settings in transaction CRMCMP_CUST and ensuring that the mail forms are properly defined.
  Restart Services: If the issue persists, consider restarting the relevant services or the application server, as this can sometimes clear up locks or stuck processes.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to CRM_EMAIL603. You can search the SAP Support Portal for specific notes that might address this error.
  Documentation: Review the SAP documentation for CRM email processing to ensure that all configurations are correctly set up.
  User Authorizations: Ensure that the user attempting to send the email has the necessary authorizations to access and process the mail form.
  
  If the problem continues after trying the above solutions, it may be beneficial to contact SAP support for further assistance, providing them with detailed information about the error and the steps you have already taken.