How To Fix CRM_EMAIL605 - Original text does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 605

• Message text: Original text does not exist

What causes this issue?

Translation is not possible because there is no text in the original
language for the text node selected. This can occur where the original
source language text was created, translated, but then later deleted.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Since the text in the original language no longer exists, delete the
translation.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL605 - Original text does not exist ?

  The SAP error message CRM_EMAIL605, which states "Original text does not exist," typically occurs in the context of email processing within the SAP Customer Relationship Management (CRM) system. This error indicates that the system is unable to find the original text or content that is supposed to be associated with the email being processed.
  Causes:
  
  Missing Original Text: The original text or content that the email is supposed to reference may not exist in the database.
  Incorrect Configuration: There may be issues with the configuration of the email templates or the email processing settings in the CRM system.
  Data Deletion: The original text might have been deleted or not properly saved in the system.
  Authorization Issues: The user may not have the necessary permissions to access the original text.
  System Errors: There could be underlying system errors or inconsistencies in the database.
  
  Solutions:
  
  Check for Original Text: Verify if the original text exists in the system. You can do this by navigating to the relevant transaction or table where the text is stored.
  Review Email Configuration: Ensure that the email templates and configurations are set up correctly. Check if the email type and the associated texts are properly defined.
  Restore Deleted Text: If the original text was deleted, you may need to restore it from a backup or recreate it.
  User Authorizations: Check the user roles and authorizations to ensure that the user has access to the necessary data.
  Debugging: If the issue persists, consider debugging the process to identify where the error is occurring. This may require technical assistance from an SAP developer or consultant.
  Consult SAP Notes: Look for relevant SAP Notes or documentation that may address this specific error. SAP frequently updates its knowledge base with solutions for common issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others that may be related to email processing in CRM.
  SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including the context in which it occurs.
  Community Forums: Check SAP Community forums or other online resources where users may have discussed similar issues and solutions.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_EMAIL605 error in your SAP system.