How To Fix CRM_EMAIL604 - Source language must differ from target language

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 604

• Message text: Source language must differ from target language

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL604 - Source language must differ from target language ?

  The SAP error message CRM_EMAIL604, which states "Source language must differ from target language," typically occurs in the context of email communication within the SAP Customer Relationship Management (CRM) system. This error indicates that the source language of the email content is the same as the target language, which is not allowed in certain configurations or scenarios.
  Cause:
  
  Language Configuration: The error arises when the source language (the language in which the email content is written) is the same as the target language (the language in which the email is intended to be sent).
  Email Template Settings: If you are using email templates, the template might be set up incorrectly, leading to the same source and target language.
  User Profile Settings: The user profile settings for the sender or recipient may have the same language settings, causing the system to flag this as an error.
  
  Solution:
  
  
  Check Language Settings:
  
  Ensure that the source language and target language are different. You can do this by reviewing the language settings in the email configuration.
  If you are using a template, verify that the template is set up with the correct source and target languages.
  
  
  
  Modify Email Content:
  
  If you are manually composing an email, change the language of the content to ensure it differs from the target language.
  
  
  
  Review User Profiles:
  
  Check the language settings in the user profiles of both the sender and recipient. Make sure they are configured correctly to avoid conflicts.
  
  
  
  Email Configuration:
  
  Review the email configuration settings in the SAP CRM system to ensure that the language settings are correctly defined.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on language settings and email configurations.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered the same issue and what solutions they found effective.
  Testing: After making changes, conduct tests by sending emails to ensure that the error does not recur.
  
  By following these steps, you should be able to resolve the CRM_EMAIL604 error and successfully send emails with the appropriate language settings.