How To Fix CRM_EMAIL601 - The mail form selected contains no text

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 601

• Message text: The mail form selected contains no text

The mail form selected does not contain any translatable text,
for example it contains variables which are not to be translated or
it contains an attachment only.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL601 - The mail form selected contains no text ?

  The SAP error message CRM_EMAIL601 indicates that the mail form you are trying to use for sending an email does not contain any text. This can occur in the context of SAP Customer Relationship Management (CRM) when attempting to send an email using a predefined mail form that has not been properly configured.
  Cause:
  
  Empty Mail Form: The selected mail form does not have any content defined in it. This could be due to the form being newly created and not yet populated with text.
  Incorrect Form Selection: The wrong mail form may have been selected, which does not have any text associated with it.
  Form Configuration Issues: There may be issues with the configuration of the mail form in the system, such as missing templates or incorrect settings.
  
  Solution:
  
  
  Check Mail Form Content:
  
  Go to the transaction code for maintaining mail forms (usually CRMD_ORDER or SO10 for text elements).
  Locate the mail form that you are trying to use and ensure that it contains the necessary text and formatting.
  
  
  
  Edit the Mail Form:
  
  If the mail form is empty, you will need to edit it and add the required text. Make sure to save your changes.
  Ensure that the text is properly formatted and includes any necessary placeholders for dynamic content (like customer names, order details, etc.).
  
  
  
  Select the Correct Mail Form:
  
  Verify that you are selecting the correct mail form when attempting to send the email. If there are multiple forms available, ensure you choose one that is populated with text.
  
  
  
  Test the Mail Form:
  
  After making changes, test the mail form by sending a test email to ensure that it works as expected and that the content appears correctly.
  
  
  
  Check Authorizations:
  
  Ensure that you have the necessary authorizations to access and modify mail forms in the system.
  
  
  
  Related Information:
  
  Mail Form Configuration: Familiarize yourself with the configuration of mail forms in SAP CRM, including how to create and maintain them.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on configuring mail forms.
  Documentation: Refer to SAP documentation or help resources for detailed instructions on working with email forms in CRM.
  
  By following these steps, you should be able to resolve the CRM_EMAIL601 error and successfully send emails using the appropriate mail form.