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  2. Message Class CRM_EMAIL ›
  3. CRM_EMAIL121

How To Fix CRM_EMAIL121 - No tag found: a tracking ID cannot therefore be inserted


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SAP Error Message - Details

  • Message type: E = Error

  • Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

  • Message number: 121

  • Message text: No tag found: a tracking ID cannot therefore be inserted

  • Show details Hide details

  • What causes this issue?

    You are trying to insert a tracking ID into an HTML form. This is
    performed using a <(>
    <<)>META> tag in the mail, which tag is invisible. In HTML forms, the
    <META> tag is always entered behind a <HEAD> tag. However, a <HEAD> tag
    is missing from this particular mail form.

    System Response

    The tracking ID is not entered.

    How to fix this error?

    Enter a <HEAD> .... </HEAD> combination in your mail and restart the
    function.

    Procedure for System Administrators

    The system issues an error message and will not allow you to continue with this transaction until the error is resolved.


    Error message extract from SAP system. Copyright SAP SE.


Smart SAP Assistant

  • What is the cause and solution for SAP error message CRM_EMAIL121 - No tag found: a tracking ID cannot therefore be inserted ?
    The SAP error message CRM_EMAIL121 indicates that there is an issue with the email template being used in the SAP CRM system. Specifically, the error states that no <HEAD> tag was found in the email content, which prevents the system from inserting a tracking ID into the email.
    

    Cause:
    

    The primary cause of this error is that the email template does not contain a <HEAD> section in its HTML structure. The <HEAD> section is essential for including metadata and scripts, including those necessary for tracking purposes. Without this section, the system cannot properly process the email for tracking.
    

    Solution:
    

    To resolve the CRM_EMAIL121 error, you can follow these steps:
    

      

    1. 

      Check the Email Template:
      

        

      • 

        Open the email template that is causing the error.
        

        • 

      • 

        Ensure that the HTML structure of the email includes a <HEAD> section. A basic structure should look like this:
        

        <!DOCTYPE html>
<html>
<head>
    <title>Your Email Title</title>
    <!-- Include any necessary scripts or styles here -->
</head>
<body>
    <!-- Your email content goes here -->
</body>
</html>
        

        • 

      

      2. 

    2. 

      Modify the Template:
      

        

      • If the <HEAD> section is missing, add it to the template.
        • 

      • Ensure that any necessary tracking scripts or styles are included within the <HEAD> section.
        • 

      

      3. 

    3. 

      Test the Email:
      

        

      • After making the changes, send a test email to verify that the tracking ID is now being inserted correctly and that the error no longer occurs.
        • 

      

      4. 

    4. 

      Review Documentation:
      

        

      • Consult SAP documentation or support resources for any specific requirements regarding email templates and tracking IDs.
        • 

      

      5. 

    5. 

      Check for Other Issues:
      

        

      • If the problem persists after adding the <HEAD> section, check for other potential issues in the email template, such as syntax errors or unsupported HTML elements.
        • 

      

      6. 

    

    Related Information:
    

      

    • SAP CRM Email Functionality: Understanding how SAP CRM handles email communications and tracking can provide insights into best practices for creating email templates.
      • 

    • HTML Email Best Practices: Familiarize yourself with best practices for HTML emails, including the importance of a proper structure, responsive design, and compatibility with various email clients.
      • 

    • SAP Support: If you continue to experience issues, consider reaching out to SAP support for further assistance, as they may have additional insights or updates related to this error.
      • 

    

    By ensuring that your email templates are correctly structured with a <HEAD> section, you should be able to resolve the CRM_EMAIL121 error and enable tracking functionality in your emails.

    • Do you have any question about this error?


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