How To Fix CRM_EMAIL119 - The log-on language (&2) differs from &1: the language of template &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 119

• Message text: The log-on language (&2) differs from &1: the language of template &3

What causes this issue?

The original language of mail template <(>&<)>V3& is <(>&<)>V1<(>&<)>.
However, you are trying to create a mail form in <(>&<)>V2&.

System Response

Since the original language of the mail template differs from the
language in which you are logged on, only those texts will be
transferred from the template which exist in the log-on language.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL119 - The log-on language (&2) differs from &1: the language of template &3 ?

  The SAP error message CRM_EMAIL119 indicates a language mismatch issue when trying to send an email using a template in the SAP CRM system. Here's a breakdown of the components of the error message:
  
  
  Cause: The error occurs when the log-on language of the user (denoted as &2) is different from the language of the email template being used (denoted as &3). This mismatch can lead to issues in processing the email, as the system expects the languages to be consistent.
  
  
  Solution: To resolve this error, you can take the following steps:
  
  Change User Log-on Language: Log off from the SAP system and log back in using the same language as the email template. This can be done by selecting the appropriate language during the log-on process.
  Use a Different Template: If changing the log-on language is not feasible, consider using an email template that matches your current log-on language.
  Modify the Template: If you have the necessary permissions, you can create or modify the email template to support multiple languages or to match the user's log-on language.
  Check User Settings: Ensure that the user profile settings are correctly configured to support the desired languages.
  
  
  
  Related Information:
  
  Email Templates: Review the email templates in the SAP CRM system to ensure they are set up correctly for the intended languages.
  User Profile: Check the user profile settings in transaction SU01 to see the default log-on language and make adjustments if necessary.
  Documentation: Refer to SAP documentation or help resources for more information on managing email templates and user settings in SAP CRM.
  
  
  
  By addressing the language mismatch, you should be able to resolve the CRM_EMAIL119 error and successfully send emails using the desired templates.