How To Fix CRM_EMAIL118 - Files with extension &1 cannot be converted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 118

• Message text: Files with extension &1 cannot be converted

What causes this issue?

You are trying to import a file which is other than RTF or TXT extension
into the mail template. However, these file types cannot be converted.

System Response

The file is not imported.

How to fix this error?

Save this file on your PC, this time with an RTF (Rich Text Format) or
TXT extension. This format can be imported and converted. Note however
that you can only import text, not graphics.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL118 - Files with extension &1 cannot be converted ?

  The SAP error message CRM_EMAIL118 indicates that there is an issue with converting files that have a specific file extension. This error typically occurs when the system is unable to process or convert an email attachment or file due to its format or extension.
  Cause:
  
  Unsupported File Format: The file extension specified (denoted by &1 in the error message) is not supported by the SAP system for conversion.
  Missing Conversion Tools: The necessary tools or libraries required to handle the conversion of that specific file type may not be installed or configured in the SAP system.
  File Corruption: The file itself may be corrupted or not properly formatted, leading to conversion failures.
  Configuration Issues: There may be configuration settings in the SAP system that restrict certain file types from being processed.
  
  Solution:
  
  Check File Format: Verify that the file you are trying to convert has a supported format. Commonly supported formats include PDF, DOCX, and others, depending on your SAP configuration.
  Install Required Tools: If the file format is supported but still fails to convert, ensure that any necessary conversion tools or libraries are installed on the server where SAP is running.
  File Integrity: Check the integrity of the file. Try opening it with a compatible application to ensure it is not corrupted.
  Configuration Review: Review the configuration settings in SAP related to email and file handling. Ensure that there are no restrictions on the file types that can be processed.
  Consult Documentation: Refer to SAP documentation or support resources for specific details on supported file formats and any additional configuration that may be required.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates regarding file handling and conversion.
  System Logs: Review system logs for additional error messages or warnings that may provide more context about the failure.
  User Permissions: Ensure that the user account attempting the conversion has the necessary permissions to access and convert the file.
  
  By following these steps, you should be able to identify the cause of the CRM_EMAIL118 error and implement a suitable solution.