How To Fix CRM_EMAIL118 - Files with extension &1 cannot be converted

CRM_EMAIL118 - Overview

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 118

• Message text: Files with extension &1 cannot be converted

What causes this issue?

You are trying to import a file which is other than RTF or TXT extension
into the mail template. However, these file types cannot be converted.

System Response

The file is not imported.

How to fix this error?

Save this file on your PC, this time with an RTF (Rich Text Format) or
TXT extension. This format can be imported and converted. Note however
that you can only import text, not graphics.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

CRM_EMAIL118 - Details

• The SAP error message CRM_EMAIL118 indicates that there is an issue with converting files that have a specific file extension. This error typically occurs when the system is unable to process or convert an email attachment or file due to its format or extension.
  
  Cause:
  
  Unsupported File Format: The file extension specified (denoted by &1 in the error message) is not supported by the SAP system for conversion.
  Missing Conversion Tools: The necessary tools or libraries required to handle the conversion of that specific file type may not be installed or configured in the SAP system.
  File Corruption: The file itself may be corrupted or not properly formatted, leading to conversion failures.
  
  Configuration Issues: There may be configuration settings in the SAP system that restrict certain file types from being processed.
  
  
  Solution:
  
  Check File Format: Verify that the file you are trying to convert has a supported format. Commonly supported formats include PDF, DOCX, and others, depending