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Message type: E = Error
Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail
Message number: 118
Message text: Files with extension &1 cannot be converted
You are trying to import a file which is other than RTF or TXT extension
into the mail template. However, these file types cannot be converted.
The file is not imported.
Save this file on your PC, this time with an RTF (Rich Text Format) or
TXT extension. This format can be imported and converted. Note however
that you can only import text, not graphics.
The system issues an error message and will not allow you to continue with this transaction until the error is resolved.
Error message extract from SAP system. Copyright SAP SE.
The SAP error message CRM_EMAIL118 indicates that there is an issue with converting files that have a specific file extension. This error typically occurs when the system is unable to process or convert an email attachment or file due to its format or extension.
Cause:
- Unsupported File Format: The file extension specified (denoted by
&1
in the error message) is not supported by the SAP system for conversion.- Missing Conversion Tools: The necessary tools or libraries required to handle the conversion of that specific file type may not be installed or configured in the SAP system.
- File Corruption: The file itself may be corrupted or not properly formatted, leading to conversion failures.
- Configuration Issues: There may be configuration settings in the SAP system that restrict certain file types from being processed.
Solution:
- Check File Format: Verify that the file you are trying to convert has a supported format. Commonly supported formats include PDF, DOCX, and others, depending on your SAP configuration.
- Install Required Tools: If the file format is supported but still fails to convert, ensure that any necessary conversion tools or libraries are installed on the server where SAP is running.
- File Integrity: Check the integrity of the file. Try opening it with a compatible application to ensure it is not corrupted.
- Configuration Review: Review the configuration settings in SAP related to email and file handling. Ensure that there are no restrictions on the file types that can be processed.
- Consult Documentation: Refer to SAP documentation or support resources for specific details on supported file formats and any additional configuration that may be required.
- Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
Related Information:
By following these steps, you should be able to identify the cause of the CRM_EMAIL118 error and implement a suitable solution.
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CRM_EMAIL120 Select one attribute name only
Self-Explanatory Message Since SAP believes that this specific error message is ...
SAP messages fall into 3 different categories: Error messages
(message type = E), Warnings (W) or Informational (I) messages.
An error message will prevent you from continuing your work - it is a hard stop and you need to fix the error before you can proceed. A warning message will stop your work, however, you can then bypass the warning by pressing the Enter key on your keyboard. That said, it is still good practice to investigate the cause of the warning message and address it. An information message will not stop your work and is truly just for informational purposes.
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