How To Fix CRM_EMAIL116 - The mail form you last processed (&1) no longer exists

CRM_EMAIL116 - Overview

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 116

• Message text: The mail form you last processed (&1) no longer exists

What causes this issue?

Under <LS>Personal settings</> you specified that the last mail
processed is to be automatically reloaded each time this transaction is
started. The last mail form to be edited (&V1&) no longer exists
however because during the last session it was:
Created but not saved
Deleted

System Response

The system is unable to reload this mail.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_EMAIL116 - Details

• The SAP error message CRM_EMAIL116 indicates that the mail form you are trying to use or reference in the SAP CRM system no longer exists. This can occur for several reasons, such as the mail form being deleted, renamed, or not properly activated.
  
  Cause:
  
  Deletion of Mail Form: The mail form you are trying to access has been deleted from the system.
  Renaming: The mail form may have been renamed, and the system is still referencing the old name.
  Transport Issues: If the mail form was transported from one system to another (e.g., from development to production), it may not have been included in the transport request.
  Authorization Issues: The user may not have the necessary authorizations to access the mail form.
  Inactive Form: The mail form may exist but is not active or properly configured.
  
  
  Solution:
  
  
  Check Mail Form Existence:
  
  Go to the transaction code CRMD_ORDER or SOST to check if the mail form exists in the system.
  Use