How To Fix CRM_EMAIL116 - The mail form you last processed (&1) no longer exists

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 116

• Message text: The mail form you last processed (&1) no longer exists

What causes this issue?

Under <LS>Personal settings</> you specified that the last mail
processed is to be automatically reloaded each time this transaction is
started. The last mail form to be edited (&V1&) no longer exists
however because during the last session it was:
Created but not saved
Deleted

System Response

The system is unable to reload this mail.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL116 - The mail form you last processed (&1) no longer exists ?

  The SAP error message CRM_EMAIL116 indicates that the mail form you are trying to use or reference in the SAP CRM system no longer exists. This can occur for several reasons, such as the mail form being deleted, renamed, or not properly activated.
  Cause:
  
  Deletion of Mail Form: The mail form you are trying to access has been deleted from the system.
  Renaming: The mail form may have been renamed, and the system is still referencing the old name.
  Transport Issues: If the mail form was transported from one system to another (e.g., from development to production), it may not have been included in the transport request.
  Authorization Issues: The user may not have the necessary authorizations to access the mail form.
  Inactive Form: The mail form may exist but is not active or properly configured.
  
  Solution:
  
  
  Check Mail Form Existence:
  
  Go to the transaction code CRMD_ORDER or SOST to check if the mail form exists in the system.
  Use transaction SO10 to check if the mail form is available and active.
  
  
  
  Recreate or Restore the Mail Form:
  
  If the mail form has been deleted, you may need to recreate it or restore it from a backup if available.
  
  
  
  Check Transport Requests:
  
  If the issue arose after a transport, ensure that the mail form was included in the transport request and that it was successfully imported into the target system.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access and use the mail form.
  
  
  
  Activate the Mail Form:
  
  If the mail form exists but is inactive, activate it using the appropriate transaction.
  
  
  
  Consult Documentation:
  
  Review any documentation or change logs to understand if there were any recent changes made to the mail forms.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  CRMD_ORDER: For managing CRM orders and related documents.
  SO10: For managing text elements, including mail forms.
  SOST: For monitoring the status of sent emails.
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to CRM email forms.
  
  
  Support: If the issue persists, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.