How To Fix CRM_EMAIL115 - Communication channel test not possible because mail form &1 is not saved

CRM_EMAIL115 - Overview

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 115

• Message text: Communication channel test not possible because mail form &1 is not saved

What causes this issue?

As the preceding dialog box stated, you cannot run the communication
channel test for a mail form that is not saved to the database. This
particular form is not yet saved.

System Response

The communication channel test is not carried out.

How to fix this error?

Save the mail form and then perform the test.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

CRM_EMAIL115 - Details

• The SAP error message CRM_EMAIL115 indicates that a communication channel test cannot be performed because the specified mail form (identified by &1) has not been saved. This error typically occurs in the context of SAP CRM when trying to test email communication settings or templates.
  
  Cause:
  The primary cause of this error is that the mail form you are trying to use for the communication channel has not been saved in the system. This can happen if:
  
  The mail form was created but not saved.
  The mail form was modified but not saved after the changes.
  There is a configuration issue where the system cannot locate the mail form.
  
  
  Solution:
  To resolve the CRM_EMAIL115 error, follow these steps:
  
  
  Check the Mail Form:
  
  Navigate to the mail form in the SAP system using transaction code CRMD_ORDER or the relevant transaction for managing mail forms.
  Ensure that the mail form identified by &1 is present in the system.
  
  
  
  Save the Mail Form:
  
  If the