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Message type: E = Error
Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail
Message number: 115
Message text: Communication channel test not possible because mail form &1 is not saved
As the preceding dialog box stated, you cannot run the communication
channel test for a mail form that is not saved to the database. This
particular form is not yet saved.
The communication channel test is not carried out.
Save the mail form and then perform the test.
The system issues an error message and will not allow you to continue with this transaction until the error is resolved.
Error message extract from SAP system. Copyright SAP SE.
The SAP error message CRM_EMAIL115 indicates that a communication channel test cannot be performed because the specified mail form (identified by &1) has not been saved. This error typically occurs in the context of SAP CRM when trying to test email communication settings or templates.
Cause:
The primary cause of this error is that the mail form you are trying to use for the communication channel has not been saved in the system. This can happen if:
To resolve the CRM_EMAIL115 error, follow these steps:
Check the Mail Form:
CRMD_ORDER
or the relevant transaction for managing mail forms.Save the Mail Form:
Verify Configuration:
Test Again:
Check Authorizations:
CRMD_ORDER
, SOST
(for monitoring sent emails), and SO10
(for text management).By following these steps, you should be able to resolve the CRM_EMAIL115 error and successfully test your communication channel.
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SAP messages fall into 3 different categories: Error messages
(message type = E), Warnings (W) or Informational (I) messages.
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