How To Fix CRM_EMAIL115 - Communication channel test not possible because mail form &1 is not saved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 115

• Message text: Communication channel test not possible because mail form &1 is not saved

What causes this issue?

As the preceding dialog box stated, you cannot run the communication
channel test for a mail form that is not saved to the database. This
particular form is not yet saved.

System Response

The communication channel test is not carried out.

How to fix this error?

Save the mail form and then perform the test.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL115 - Communication channel test not possible because mail form &1 is not saved ?

  The SAP error message CRM_EMAIL115 indicates that a communication channel test cannot be performed because the specified mail form (identified by &1) has not been saved. This error typically occurs in the context of SAP CRM when trying to test email communication settings or templates.
  Cause:
  The primary cause of this error is that the mail form you are trying to use for the communication channel has not been saved in the system. This can happen if:
  
  The mail form was created but not saved.
  The mail form was modified but not saved after the changes.
  There is a configuration issue where the system cannot locate the mail form.
  
  Solution:
  To resolve the CRM_EMAIL115 error, follow these steps:
  
  
  Check the Mail Form:
  
  Navigate to the mail form in the SAP system using transaction code CRMD_ORDER or the relevant transaction for managing mail forms.
  Ensure that the mail form identified by &1 is present in the system.
  
  
  
  Save the Mail Form:
  
  If the mail form is open in edit mode, make sure to save it. Look for a "Save" button or use the keyboard shortcut (usually Ctrl + S).
  If you have made any changes to the mail form, ensure that you save those changes.
  
  
  
  Verify Configuration:
  
  Check the configuration settings for the communication channel to ensure that it is correctly pointing to the mail form.
  Ensure that the mail form is active and properly configured for use in the communication channel.
  
  
  
  Test Again:
  
  After saving the mail form, try to perform the communication channel test again to see if the error persists.
  
  
  
  Check Authorizations:
  
  Ensure that you have the necessary authorizations to access and modify the mail form.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SOST (for monitoring sent emails), and SO10 (for text management).
  Documentation: Refer to SAP Help documentation for CRM email configuration and troubleshooting.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  By following these steps, you should be able to resolve the CRM_EMAIL115 error and successfully test your communication channel.