How To Fix CRM_EMAIL113 - Enter the path for the browser (choose "Extras -> Personal Settings")

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 113

• Message text: Enter the path for the browser (choose "Extras -> Personal Settings")

What causes this issue?

To be able to view an internet site in the Web browser, the address of
the browser program must be maintained under <LS>Personal settings</>.

System Response

The system is unable to call up the internet browser.

How to fix this error?

Enter the name (including the path) of the internet browser program on
your PC.

How can this happen?

C:\Program Files\Internet Explorer\Iexplore.exe

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL113 - Enter the path for the browser (choose "Extras -> Personal Settings") ?

  The SAP error message CRM_EMAIL113 indicates that the system requires a path to the web browser to be configured in the user settings. This is necessary for certain functionalities, such as sending emails or accessing web-based resources directly from the SAP CRM system.
  Cause:
  The error occurs because the system does not have a default web browser path set in the user’s personal settings. This can happen if:
  
  The user has not configured their personal settings.
  The browser path was removed or changed.
  The user is using a new system or profile that has not been set up yet.
  
  Solution:
  To resolve the error, you need to set the path for the web browser in your SAP user settings. Here’s how to do it:
  
  
  Log into SAP CRM: Start by logging into your SAP CRM system.
  
  
  Access Personal Settings:
  
  Navigate to the menu bar and click on Extras.
  From the dropdown, select Settings or Personal Settings (the exact wording may vary based on your version).
  
  
  
  Set Browser Path:
  
  In the Personal Settings dialog, look for a tab or section related to Internet or Browser.
  You will find an option to enter the path for your web browser. This is typically the executable file of the browser you want to use (e.g., for Chrome, it might be C:\Program Files\Google\Chrome\Application\chrome.exe).
  Enter the correct path for your preferred web browser.
  
  
  
  Save Settings: After entering the path, make sure to save your settings.
  
  
  Restart SAP GUI: It may be necessary to restart the SAP GUI for the changes to take effect.
  
  
  Related Information:
  
  Browser Compatibility: Ensure that the browser you are setting is compatible with the SAP system you are using.
  User Authorizations: Make sure you have the necessary authorizations to change personal settings in SAP.
  SAP Notes: If the problem persists, check for any relevant SAP Notes or documentation that may provide additional troubleshooting steps or updates related to this error.
  
  By following these steps, you should be able to resolve the CRM_EMAIL113 error and successfully configure the browser path in your SAP system.