How To Fix CRM_EMAIL112 - Enter a mail that is of the type mail or mail template

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 112

• Message text: Enter a mail that is of the type mail or mail template

What causes this issue?

The mail form you have entered as a template exists on the database but
is of the wrong type.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Use the input help for the field <LS>Mail template</> to select a mail
form.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL112 - Enter a mail that is of the type mail or mail template ?

  The SAP error message CRM_EMAIL112 indicates that the system expects an email address or a mail template to be entered, but the input provided does not meet the required criteria. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to send emails or create email templates.
  Cause:
  
  Invalid Email Format: The email address entered does not conform to standard email formatting rules (e.g., missing "@" symbol, invalid characters).
  Missing Mail Template: If you are trying to use a mail template, the specified template may not exist or is not correctly defined in the system.
  Incorrect Field Usage: The field where the email or template is being entered may not be the correct one for that type of data.
  Authorization Issues: The user may not have the necessary permissions to access or use the email functionality or templates.
  
  Solution:
  
  Check Email Format: Ensure that the email address is correctly formatted. It should include a valid username, the "@" symbol, and a domain (e.g., [e-mail]).
  Verify Mail Template: If using a mail template, check that the template exists in the system and is correctly configured. You can do this by navigating to the relevant transaction or customizing settings in SAP CRM.
  Correct Field Entry: Make sure you are entering the email address or template in the correct field designated for that purpose.
  User Permissions: Verify that the user has the necessary authorizations to send emails or access mail templates. This may require checking roles and authorizations in the SAP system.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on email handling in CRM.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with email communication, such as CRMD_ORDER for managing business transactions.
  SAP Notes: Check for any SAP Notes related to CRM email functionality that may provide additional insights or patches for known issues.
  Support Forums: Consider visiting SAP Community forums or other support platforms where similar issues may have been discussed and resolved by other users.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who can provide deeper insights into the specific configuration of your SAP CRM system.