CRM_EMAIL110 - The mail template entered (&1) is not of the type 'Mail Template'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 110

• Message text: The mail template entered (&1) is not of the type 'Mail Template'

What causes this issue?

The mail template entered exists on the database but is of the wrong
type.

How to fix this error?

Select a mail template using the input help for the field <LS>Mail
template</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL110 - The mail template entered (&1) is not of the type 'Mail Template' ?

  The SAP error message CRM_EMAIL110 indicates that the mail template you are trying to use is not recognized as a valid mail template. This can occur in the SAP Customer Relationship Management (CRM) system when attempting to send emails using a template that does not meet the required criteria.
  Cause:
  
  Incorrect Template Type: The template you are trying to use may not be defined as a mail template in the system. It could be of a different type, such as a document template or a different format.
  Template Not Created or Activated: The mail template may not have been created or activated properly in the system.
  Authorization Issues: There may be authorization issues preventing access to the mail template.
  Incorrect Template Name: The name of the template entered may be incorrect or misspelled.
  
  Solution:
  
  
  Check Template Type:
  
  Go to the transaction code for managing mail templates (e.g., CRMD_ORDER or SO10).
  Verify that the template you are trying to use is indeed a mail template and not another type.
  
  
  
  Create or Activate Template:
  
  If the template does not exist, create a new mail template.
  If it exists but is not activated, ensure that it is activated.
  
  
  
  Verify Template Name:
  
  Double-check the name of the template you are entering. Ensure there are no typos or incorrect characters.
  
  
  
  Check Authorizations:
  
  Ensure that you have the necessary authorizations to access and use the mail template. Consult with your SAP security team if needed.
  
  
  
  Use Standard Templates:
  
  If you are unsure about the custom templates, try using a standard mail template provided by SAP to see if the issue persists.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more details on creating and managing mail templates.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SO10, or SOST for managing templates and sending emails.
  SAP Notes: Check for any SAP Notes related to CRM email functionality that might address known issues or provide additional guidance.
  Support: If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  By following these steps, you should be able to resolve the CRM_EMAIL110 error and successfully use the mail template in your SAP CRM system.