How To Fix CRM_EMAIL108 - Mail &1 is currently being processed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 108

• Message text: Mail &1 is currently being processed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL108 - Mail &1 is currently being processed ?

  The SAP error message CRM_EMAIL108, which states "Mail &1 is currently being processed," typically occurs in the context of the SAP Customer Relationship Management (CRM) system when there is an attempt to process an email that is already being handled by another process or user. This can happen in scenarios where multiple users or processes are trying to access or modify the same email simultaneously.
  Cause:
  
  Concurrent Processing: The email is being processed by another user or background job, leading to a lock on the email record.
  System Lock: The system may have a lock on the email due to ongoing processing, such as sending, receiving, or updating the email.
  Long Processing Time: If the email processing takes longer than expected, it may lead to this error if another attempt is made to access it.
  
  Solution:
  
  Wait and Retry: If the email is being processed by another user or job, wait for a few moments and then try to access the email again.
  Check Background Jobs: Use transaction codes like SM37 to check for any background jobs that might be processing the email. If you find a job that is taking too long, you may need to investigate further.
  Lock Management: If you have access, you can check for locks using transaction SM12. Look for locks related to the email and see if they can be released.
  User Coordination: If multiple users are working on the same email, coordinate with them to avoid simultaneous processing.
  System Logs: Check the system logs for any additional error messages or warnings that might provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM37 (Job Monitoring), SM12 (Lock Entries), and SLG1 (Application Log) to troubleshoot further.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide patches and updates.
  Documentation: Review the SAP CRM documentation for email processing to understand the workflow and any potential issues that could arise.
  
  If the problem persists after trying the above solutions, it may be necessary to contact your SAP support team for further assistance.