How To Fix CRM_EMAIL109 - Mail template &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 109

• Message text: Mail template &1 does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL109 - Mail template &1 does not exist ?

  The SAP error message CRM_EMAIL109 indicates that a mail template specified in the system does not exist. This error typically occurs when trying to send an email using a template that has not been defined or has been deleted from the system.
  Cause:
  
  Missing Mail Template: The specified mail template (identified by &1 in the error message) is not available in the system.
  Incorrect Template Name: The name of the mail template may have been entered incorrectly.
  Authorization Issues: The user may not have the necessary authorizations to access the mail template.
  Configuration Issues: The mail template may not have been properly configured in the system.
  
  Solution:
  
  
  Check Template Existence:
  
  Go to the transaction code CRMD_ORDER or CRMD_ORDERADM_H and check if the mail template exists.
  You can also check in the transaction SO10 (Text Management) to see if the template is defined.
  
  
  
  Verify Template Name:
  
  Ensure that the name of the mail template you are trying to use is correct. Check for any typos or incorrect naming conventions.
  
  
  
  Create or Update Mail Template:
  
  If the template does not exist, you may need to create a new mail template. This can typically be done in the transaction CRMC_MAINTAIN_EMAIL_TEMPLATE.
  If the template exists but is not configured correctly, you may need to update it with the necessary content and settings.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access and use the mail template. This may involve checking user roles and permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed instructions on managing mail templates in your specific version of SAP CRM.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  CRMD_ORDER: To manage CRM orders and check related settings.
  SO10: To manage text elements, including mail templates.
  CRMC_MAINTAIN_EMAIL_TEMPLATE: To create or maintain email templates.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance related to mail templates.
  
  
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  
  By following these steps, you should be able to resolve the CRM_EMAIL109 error and successfully use the mail template in your SAP system.