How To Fix CRM_EMAIL111 - Mail template &1 is currently being processed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 111

• Message text: Mail template &1 is currently being processed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL111 - Mail template &1 is currently being processed ?

  The SAP error message CRM_EMAIL111, which states "Mail template &1 is currently being processed," typically occurs in the SAP Customer Relationship Management (CRM) module when there is an attempt to access or modify a mail template that is currently in use or being processed by another user or transaction. This can happen in scenarios where multiple users or processes are trying to access the same mail template simultaneously.
  Cause:
  
  Concurrent Access: Another user or process is currently using the mail template, leading to a lock on that template.
  Long Processing Time: The mail template might be taking longer to process due to system performance issues or large data volumes.
  System Locking Mechanism: SAP uses a locking mechanism to prevent data inconsistencies, which can lead to this error if the template is locked by another session.
  
  Solution:
  
  Wait and Retry: If the template is being processed by another user, wait for a few moments and then try to access the template again.
  Check Locks: Use transaction code SM12 to check for any locks on the mail template. If you find a lock that seems unnecessary, you may need to contact the user who holds the lock or your system administrator to resolve it.
  System Performance: If the issue persists, check the system performance and ensure that there are no underlying issues causing delays in processing.
  Transaction Monitoring: Use transaction code SM21 to check the system log for any related errors or warnings that might provide more context about the issue.
  Consult Documentation: Review SAP notes or documentation related to CRM email processing for any known issues or patches that might address this error.
  
  Related Information:
  
  SAP Notes: Check SAP Support Portal for any specific notes related to CRM_EMAIL111 for updates or patches.
  User Training: Ensure that users are trained on how to properly access and use mail templates to minimize concurrent access issues.
  System Configuration: Review the configuration settings for email processing in your SAP CRM system to ensure they are optimized for your business processes.
  
  If the problem continues after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.