How To Fix CRM_EMAIL114 - The usage specified for mail form &1 is "&2"

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 114

• Message text: The usage specified for mail form &1 is "&2"

What causes this issue?

Mail form &V1& is of type '&V2&' and may therefore not be suitable for
the channel '&V3&' to which it is assigned here.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Use transaction <DS:TRAN.CRMD_EMAIL2>Maintain Mail Form</> to check
that mail form &V1& is also suitable for the channel specified.
Double-click on the field <LS>Text</> to check the entry in the field
<DS:DE.CRMT_FORMTYPE>Form usage</>
Alternatively, enter a different mail form for which the form usage '
&V3&' is defined.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL114 - The usage specified for mail form &1 is "&2" ?

  The SAP error message CRM_EMAIL114 indicates an issue with the usage specification for a mail form in the SAP CRM system. The message typically states that the usage specified for the mail form is not valid or recognized.
  Cause:
  The error can occur due to several reasons:
  
  Invalid Usage Specification: The usage specified for the mail form does not match any of the predefined usages in the system.
  Configuration Issues: The mail form may not be properly configured in the system, or the usage type may not be assigned correctly.
  Missing Mail Form: The mail form itself may not exist or may not be activated in the system.
  Authorization Issues: The user may not have the necessary authorizations to access or use the specified mail form.
  
  Solution:
  To resolve the CRM_EMAIL114 error, you can take the following steps:
  
  
  Check Mail Form Configuration:
  
  Go to the transaction code CRMD_ORDER or SORE to check the mail form configuration.
  Ensure that the mail form exists and is correctly configured with the appropriate usage.
  
  
  
  Verify Usage Specification:
  
  Check the usage specified for the mail form. You can do this by navigating to the mail form settings in the SAP system.
  Ensure that the usage is valid and corresponds to the expected values in the system.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access and use the mail form. You may need to consult with your SAP security team to verify this.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more information on mail forms and their configurations.
  
  
  
  Testing:
  
  After making any changes, test the mail form again to see if the error persists.
  
  
  
  Contact SAP Support:
  
  If the issue remains unresolved, consider reaching out to SAP support for further assistance, providing them with the error message details and any relevant configuration information.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SORE, and SFP (for Smart Forms) to manage and configure mail forms.
  SAP Notes: Check for any SAP Notes related to CRM email forms and error messages for additional guidance or patches.
  Community Forums: Engage with SAP community forums or user groups for shared experiences and solutions related to similar issues.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_EMAIL114 error in your SAP system.