CRM_EMAIL117 - Mail form &1 can only be maintained in &2 (the original language)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 117

• Message text: Mail form &1 can only be maintained in &2 (the original language)

What causes this issue?

The original language of mail form &V1& is &V2&. However, you are
currently logged on in &V3&.

System Response

You can maintain mail forms only in their original language.

How to fix this error?

To change this mail form, log on to the system in &V2&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL117 - Mail form &1 can only be maintained in &2 (the original language) ?

  The SAP error message CRM_EMAIL117 indicates that a mail form (email template) can only be maintained in its original language. This typically occurs when you attempt to edit or maintain a mail form in a language that is not the original language in which the form was created.
  Cause:
  
  Language Restriction: The mail form was created in a specific language (e.g., English, German) and can only be edited in that same language. This is a design choice in SAP to ensure consistency and correctness in the content of the mail forms.
  Configuration Settings: The system may have specific settings that restrict the editing of mail forms to their original language.
  
  Solution:
  
  Switch to Original Language: To resolve this error, switch your user interface to the original language of the mail form. You can do this by changing your user settings or logging in with a user profile that has the original language set.
  Create a New Version: If you need to maintain the mail form in a different language, consider creating a new version of the mail form in the desired language. This way, you can maintain the content without restrictions.
  Consult Documentation: Check the SAP documentation or help resources for specific instructions on how to manage mail forms and their language settings.
  Contact SAP Support: If you continue to experience issues or if the mail form needs to be edited in multiple languages, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Mail Forms in SAP CRM: Mail forms are used to send emails from the SAP CRM system, and they can be customized to include specific content, formatting, and variables.
  Language Settings in SAP: Users can set their preferred language in their user profile, which affects how they interact with the system, including the ability to edit certain objects like mail forms.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and related mail forms.
  
  By following these steps, you should be able to resolve the CRM_EMAIL117 error and maintain your mail forms as needed.