How To Fix CRM_EMAIL117 - Mail form &1 can only be maintained in &2 (the original language)

CRM_EMAIL117 - Overview

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 117

• Message text: Mail form &1 can only be maintained in &2 (the original language)

What causes this issue?

The original language of mail form &V1& is &V2&. However, you are
currently logged on in &V3&.

System Response

You can maintain mail forms only in their original language.

How to fix this error?

To change this mail form, log on to the system in &V2&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

CRM_EMAIL117 - Details

• The SAP error message CRM_EMAIL117 indicates that a mail form (email template) can only be maintained in its original language. This typically occurs when you attempt to edit or maintain a mail form in a language that is not the original language in which the form was created.
  
  Cause:
  
  Language Restriction: The mail form was created in a specific language (e.g., English, German) and can only be edited in that same language. This is a design choice in SAP to ensure consistency and correctness in the content of the mail forms.
  Configuration Settings: The system may have specific settings that restrict the editing of mail forms to their original language.
  
  
  Solution:
  
  Switch to Original Language: To resolve this error, switch your user interface to the original language of the mail form. You can do this by changing your user settings or logging in with a user profile that has the original language set.
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