How To Fix CRM_EMAIL123 - Mail template &1 must be maintained in original language &2

CRM_EMAIL123 - Overview

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 123

• Message text: Mail template &1 must be maintained in original language &2

What causes this issue?

Language-specific objects belonging to a mail template can be
maintained only in the original language of the mail template.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Although you can maintain a mail template in a language other than its
original language, any language-dependent objects (such as texts) will
be stored in the original language. For example, if the original
language is English and you are logged on in German, you can still
enter a text in German, but this text will be stored with the language
key English in the system.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL123 - Mail template &1 must be maintained in original language &2 ?

  The SAP error message CRM_EMAIL123 indicates that a mail template is not maintained in the original language specified in the system. This error typically arises when you attempt to send an email using a mail template that has not been properly configured for the required language.
  
  Cause:
  
  Missing Mail Template: The mail template specified in the error message is not maintained in the original language required by the system.
  Language Settings: The system is set to use a specific language for emails, but the corresponding mail template is not available in that language.
  
  Configuration Issues: There may be issues with the configuration of the mail templates in the SAP CRM system.
  
  
  Solution:
  
  
  Maintain the Mail Template:
  
  Go to the transaction code CRMD_ORDER or CRMD_ORDERADM_H (depending on your version).
  Navigate to the mail templates section.
  Check if the mail template specified in the error message is available in the original language (language code &2).
  If it is not available, create or