How To Fix CRM_EMAIL123 - Mail template &1 must be maintained in original language &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 123

• Message text: Mail template &1 must be maintained in original language &2

What causes this issue?

Language-specific objects belonging to a mail template can be
maintained only in the original language of the mail template.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Although you can maintain a mail template in a language other than its
original language, any language-dependent objects (such as texts) will
be stored in the original language. For example, if the original
language is English and you are logged on in German, you can still
enter a text in German, but this text will be stored with the language
key English in the system.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL123 - Mail template &1 must be maintained in original language &2 ?

  The SAP error message CRM_EMAIL123 indicates that a mail template is not maintained in the original language specified in the system. This error typically arises when you attempt to send an email using a mail template that has not been properly configured for the required language.
  Cause:
  
  Missing Mail Template: The mail template specified in the error message is not maintained in the original language required by the system.
  Language Settings: The system is set to use a specific language for emails, but the corresponding mail template is not available in that language.
  Configuration Issues: There may be issues with the configuration of the mail templates in the SAP CRM system.
  
  Solution:
  
  
  Maintain the Mail Template:
  
  Go to the transaction code CRMD_ORDER or CRMD_ORDERADM_H (depending on your version).
  Navigate to the mail templates section.
  Check if the mail template specified in the error message is available in the original language (language code &2).
  If it is not available, create or maintain the mail template in the required language.
  
  
  
  Check Language Settings:
  
  Verify the language settings in your user profile and ensure that they match the language in which the mail template is maintained.
  You can check your user settings in transaction SU01 or SU3.
  
  
  
  Use a Different Template:
  
  If maintaining the template in the required language is not feasible, consider using a different mail template that is already available in the required language.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed instructions on maintaining mail templates.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SO10 (for text elements).
  Language Codes: Understand the language codes used in your SAP system to ensure you are maintaining templates in the correct languages.
  SAP Notes: Check for any SAP Notes related to mail templates and language settings that might provide additional insights or solutions.
  
  By following these steps, you should be able to resolve the CRM_EMAIL123 error and ensure that your mail templates are properly maintained in the required languages.