How To Fix CRM_EMAIL124 - Form &1 will be previewed in its original language (&2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 124

• Message text: Form &1 will be previewed in its original language (&2)

What causes this issue?

Mail forms are language-dependent objects.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Translate the form to the required language.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL124 - Form &1 will be previewed in its original language (&2) ?

  The SAP error message CRM_EMAIL124 indicates that a form (typically a print form or email template) will be previewed in its original language rather than the language that the user might expect. This can occur in the context of SAP Customer Relationship Management (CRM) when generating documents or emails that are based on forms.
  Cause:
  The primary cause of this error message is that the form being used does not have a translation available in the user's preferred language. SAP forms can be created in multiple languages, but if a specific language version is not available, the system defaults to the original language of the form.
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Check Form Language Settings:
  
  Verify the language settings in the user profile. Ensure that the preferred language is set correctly.
  
  
  
  Form Translation:
  
  If the form is not translated into the user's preferred language, you may need to create or update the translation for that form. This can be done using transaction codes like SFP (for Adobe Forms) or SMARTFORMS (for Smart Forms).
  Ensure that the form is available in the required languages by checking the language settings in the form configuration.
  
  
  
  Form Assignment:
  
  Check if the correct form is assigned to the relevant transaction or process. Sometimes, the wrong form might be linked, leading to language issues.
  
  
  
  User Language Settings:
  
  Ensure that the user’s language settings in their SAP profile are correctly configured. This can be checked in the user settings (SU01).
  
  
  
  Testing:
  
  After making changes, test the form generation again to see if the issue is resolved.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SFP: For managing Adobe Forms.
  SMARTFORMS: For managing Smart Forms.
  SE71: For SAPscript forms.
  
  
  
  Language Settings:
  
  Language settings can be checked and modified in the user profile (transaction SU01) under the "Defaults" tab.
  
  
  
  Documentation:
  
  Refer to SAP Help documentation for more details on form creation and language settings.
  
  
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or technical team for further investigation, as there may be underlying configuration issues that need to be addressed.