How To Fix CRM_EMAIL104 - Mail form &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 104

• Message text: Mail form &1 does not exist

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL104 - Mail form &1 does not exist ?

  The SAP error message CRM_EMAIL104 indicates that the mail form specified (denoted by &1 in the message) does not exist in the system. This error typically occurs when trying to send an email using a mail form that has not been defined or is not available in the system.
  Cause:
  
  Missing Mail Form: The specified mail form has not been created or is not available in the system.
  Incorrect Form Name: The name of the mail form might be misspelled or incorrectly referenced in the configuration.
  Transport Issues: If the mail form was recently transported from another system, it may not have been properly imported or activated.
  Authorization Issues: The user may not have the necessary authorizations to access the mail form.
  
  Solution:
  
  
  Check Mail Form Existence:
  
  Go to transaction code CRMD_ORDER or SORE (depending on your version) and check if the mail form exists.
  You can also check in transaction SFP (Form Builder) to see if the form is available.
  
  
  
  Create or Modify Mail Form:
  
  If the mail form does not exist, you may need to create it. This can be done using transaction SFP or by copying an existing form.
  If the form exists but is not configured correctly, you may need to modify it to ensure it meets the requirements.
  
  
  
  Check Configuration:
  
  Ensure that the mail form is correctly assigned in the relevant configuration settings. This can be done in the customizing settings under CRM -> Basic Functions -> E-Mail -> Define Mail Forms.
  
  
  
  Transport Issues:
  
  If the form was transported, check the transport logs to ensure that the transport was successful and that all necessary objects were included.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access and use the mail form. This can be checked in transaction SU53 after the error occurs.
  
  
  
  Testing:
  
  After making the necessary changes, test the email functionality again to ensure that the error has been resolved.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for CRM Email functionality for more details on mail forms and their configuration.
  SAP Notes: Check SAP Notes for any known issues or patches related to CRM email forms.
  Community Forums: SAP Community and other forums can provide insights and solutions from other users who may have encountered similar issues.
  
  By following these steps, you should be able to resolve the CRM_EMAIL104 error and successfully send emails using the appropriate mail form.