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Message type: E = Error
Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail
Message number: 104
Message text: Mail form &1 does not exist
Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.
To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.
Unfortunately, there isn't any extra information in this error notice.
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The SAP error message CRM_EMAIL104 indicates that the mail form specified (denoted by &1 in the message) does not exist in the system. This error typically occurs when trying to send an email using a mail form that has not been defined or is not available in the system.
Cause:
- Missing Mail Form: The specified mail form has not been created or is not available in the system.
- Incorrect Form Name: The name of the mail form might be misspelled or incorrectly referenced in the configuration.
- Transport Issues: If the mail form was recently transported from another system, it may not have been properly imported or activated.
- Authorization Issues: The user may not have the necessary authorizations to access the mail form.
Solution:
Check Mail Form Existence:
- Go to transaction code
CRMD_ORDER
orSORE
(depending on your version) and check if the mail form exists.- You can also check in transaction
SFP
(Form Builder) to see if the form is available.Create or Modify Mail Form:
- If the mail form does not exist, you may need to create it. This can be done using transaction
SFP
or by copying an existing form.- If the form exists but is not configured correctly, you may need to modify it to ensure it meets the requirements.
Check Configuration:
- Ensure that the mail form is correctly assigned in the relevant configuration settings. This can be done in the customizing settings under
CRM
->Basic Functions
->Define Mail Forms
.Transport Issues:
- If the form was transported, check the transport logs to ensure that the transport was successful and that all necessary objects were included.
Authorization Check:
- Verify that the user has the necessary authorizations to access and use the mail form. This can be checked in transaction
SU53
after the error occurs.Testing:
- After making the necessary changes, test the email functionality again to ensure that the error has been resolved.
Related Information:
By following these steps, you should be able to resolve the CRM_EMAIL104 error and successfully send emails using the appropriate mail form.
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