CRM_EMAIL103 - Language &1 is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 103

• Message text: Language &1 is not allowed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL103 - Language &1 is not allowed ?

  The SAP error message CRM_EMAIL103, which states "Language &1 is not allowed," typically occurs in the context of email communication within the SAP Customer Relationship Management (CRM) module. This error indicates that the specified language (represented by &1) is not permitted for the operation you are trying to perform, such as sending an email or generating a document.
  Cause:
  
  Language Configuration: The language specified in the email or document settings is not configured in the system. This could be due to the language not being installed or activated in the SAP system.
  User Profile Settings: The user profile may not support the specified language, leading to restrictions on using that language for email communications.
  Email Template Settings: If you are using a specific email template, it may not have been set up to support the specified language.
  
  Solution:
  
  
  Check Language Settings:
  
  Go to transaction code SMLT to check the installed languages in your SAP system. Ensure that the language you are trying to use is installed and active.
  If the language is not installed, you may need to install it through the SAP Language Installation process.
  
  
  
  User Profile Language:
  
  Check the user profile settings for the user encountering the error. Ensure that the user has a valid language set in their profile. This can be done in transaction code SU01 (User Maintenance).
  If necessary, change the user’s default language to one that is allowed.
  
  
  
  Email Template Configuration:
  
  Review the email templates being used to ensure they are configured to support the desired language. You can check this in the relevant customizing settings for email templates in the CRM module.
  
  
  
  System Configuration:
  
  If you have access to system configuration, check the settings related to email communication and language support in the CRM customizing settings (transaction code SPRO).
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on language settings and email configurations in CRM.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered the same issue.
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the CRM_EMAIL103 error and ensure that the desired language can be used for email communications in your SAP CRM system.