CRM_EMAIL101 - Target mail &1 already exists

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 101

• Message text: Target mail &1 already exists

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL101 - Target mail &1 already exists ?

  The SAP error message CRM_EMAIL101, which states "Target mail &1 already exists," typically occurs in the context of the SAP Customer Relationship Management (CRM) system when there is an attempt to create or send an email to a target recipient that already exists in the system. This can happen in various scenarios, such as when trying to send an email to a contact or when creating a new email communication.
  Cause:
  
  Duplicate Email Address: The most common cause of this error is that the email address you are trying to use already exists in the system for the same or a different target (e.g., a contact, lead, or opportunity).
  System Configuration: There may be specific configurations or settings in the CRM system that prevent duplicate email addresses from being used for certain operations.
  Data Integrity Rules: The system may have data integrity rules that enforce uniqueness for email addresses in certain contexts.
  
  Solution:
  
  Check for Duplicates: Verify if the email address you are trying to use is already associated with another target in the system. You can do this by searching for the email address in the relevant CRM data records (e.g., contacts, leads).
  Use a Different Email Address: If the email address is already in use, consider using a different email address for the communication.
  Modify Existing Record: If the email address is associated with an existing record that you want to update, consider modifying that record instead of creating a new one.
  Review System Settings: If you believe this is an error in the system configuration, consult with your SAP administrator or technical team to review the settings related to email handling and duplicates.
  Error Handling in Code: If you are developing custom code or using a custom application, ensure that your code handles the scenario of existing email addresses appropriately, possibly by checking for duplicates before attempting to create or send an email.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the SAP CRM documentation for guidelines on email handling and data management to understand how the system manages email addresses and duplicates.
  User Training: Ensure that users are trained on how to manage contacts and email communications within the CRM system to minimize the occurrence of this error.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.