How To Fix CRM_EMAIL102 - You are not authorized to maintain mails

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 102

• Message text: You are not authorized to maintain mails

How to fix this error?

Ask your system administrator to assign you the authorization object
S_DEVELOP (development object SSFO).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL102 - You are not authorized to maintain mails ?

  The SAP error message CRM_EMAIL102, which states "You are not authorized to maintain mails," typically indicates that the user does not have the necessary authorizations to perform actions related to email management within the SAP CRM system. This can occur in various scenarios, such as when trying to create, edit, or delete emails in the CRM system.
  Cause:
  
  Authorization Issues: The primary cause of this error is a lack of appropriate authorizations assigned to the user role. The user may not have the necessary permissions to access or maintain email-related functionalities in the CRM module.
  Role Configuration: The roles assigned to the user may not include the necessary transactions or objects related to email management.
  Profile Restrictions: The user profile may have restrictions that prevent access to certain functionalities.
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error to check for authorization failures. This will show you which authorization objects are missing.
  Alternatively, you can use transaction code SU01 to view the user’s profile and roles.
  
  
  
  Review and Update Roles:
  
  Work with your SAP security team to review the roles assigned to the user. Ensure that the roles include the necessary authorizations for email management.
  Common authorization objects related to email management in SAP CRM include:
  
  CRM_MAINTAIN_MAIL (for maintaining emails)
  CRM_MAIL (for general email-related actions)
  
  
  If these objects are missing, they should be added to the user’s role.
  
  
  
  Testing:
  
  After updating the roles, have the user log out and log back in to ensure that the new authorizations take effect.
  Test the functionality again to confirm that the error has been resolved.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or the SAP Help Portal for more detailed information on authorization objects related to email management in CRM.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking authorizations and roles, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU53: Display Authorization Check
  PFCG: Role Maintenance (to manage roles and authorizations)
  
  
  
  Authorization Objects: Familiarize yourself with the relevant authorization objects that control access to email functionalities in SAP CRM.
  
  
  User Roles: Ensure that user roles are regularly reviewed and updated to reflect the current needs of the organization and the responsibilities of the users.
  
  
  By following these steps, you should be able to resolve the CRM_EMAIL102 error and ensure that the user has the necessary permissions to maintain emails in the SAP CRM system.