CRM_EMAIL100 - Source mail &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 100

• Message text: Source mail &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL100 - Source mail &1 does not exist ?

  The SAP error message CRM_EMAIL100, which states "Source mail &1 does not exist," typically occurs in the context of the SAP Customer Relationship Management (CRM) system when there is an issue with email processing. This error indicates that the system is unable to find the specified source mail, which could be due to various reasons.
  Causes:
  
  Incorrect Mail ID: The mail ID specified in the error message (&1) may be incorrect or does not exist in the system.
  Mail Deletion: The email might have been deleted or archived, making it unavailable for processing.
  Configuration Issues: There may be issues with the configuration of the email processing settings in the CRM system.
  Data Synchronization Issues: If the email data is supposed to be synchronized from another system (like an email server), there may be synchronization issues.
  Authorization Issues: The user may not have the necessary permissions to access the specified email.
  
  Solutions:
  
  Verify Mail ID: Check the mail ID mentioned in the error message to ensure it is correct and exists in the system.
  Check Email Status: Look for the email in the relevant email processing area of the CRM system to see if it has been deleted or archived.
  Review Configuration: Ensure that the email processing configuration in the CRM system is set up correctly. This includes checking settings related to email accounts, inbound processing, and any relevant RFC connections.
  Data Synchronization: If the email is expected to be synchronized from another system, check the synchronization settings and logs for any errors or issues.
  User Permissions: Verify that the user encountering the error has the necessary permissions to access the email data.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER or SBWP (SAP Business Workplace) to investigate further.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Logs and Traces: Review application logs and traces for more detailed error messages that could provide additional context for the issue.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the CRM_EMAIL100 error and implement a solution to resolve it.