How To Fix CRM_EMAIL098 - The name &1 is not permitted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 098

• Message text: The name &1 is not permitted

What causes this issue?

The name of a mail form or mail form element may only consist of
letters, numbers, and underscores (_). The first character must be a
letter.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL098 - The name &1 is not permitted ?

  The SAP error message CRM_EMAIL098, which states "The name &1 is not permitted," typically occurs in the context of email communication within the SAP Customer Relationship Management (CRM) module. This error usually indicates that the name or email address being used does not meet the system's validation criteria.
  Causes:
  
  Invalid Characters: The name or email address may contain invalid characters that are not allowed by the system.
  Length Restrictions: The name or email address may exceed the maximum length allowed by the system.
  Format Issues: The format of the email address may not conform to standard email formatting rules (e.g., missing "@" symbol).
  Configuration Settings: There may be specific configuration settings in the CRM system that restrict certain names or email addresses.
  Data Consistency: The name or email address may not exist in the relevant master data or may be marked as inactive.
  
  Solutions:
  
  Check Input: Verify that the name or email address does not contain any invalid characters and adheres to the required format.
  Length Check: Ensure that the name or email address does not exceed the maximum character limit set by the system.
  Review Configuration: Check the configuration settings in the CRM system to see if there are any restrictions on the names or email addresses being used.
  Master Data Validation: Ensure that the name or email address exists in the relevant master data and is marked as active.
  Use Standard Formats: When entering email addresses, ensure they follow the standard format (e.g., [e-mail]).
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or updates regarding this error message.
  Transaction Codes: Use transaction codes like BP (Business Partner) to check the details of the business partner associated with the email.
  Debugging: If you have access to development tools, you may want to debug the process to see where the validation is failing.
  User Authorization: Ensure that the user has the necessary authorizations to send emails or create entries in the CRM system.
  
  If the issue persists after checking the above points, it may be beneficial to consult with your SAP support team or refer to SAP's official documentation for further assistance.