CRM_EMAIL004 - & & & &

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 004

• Message text: & & & &

What causes this issue?

An error occurred when creating status objects for mail forms. The
cause of the error can be found in the short text of this message.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact SAP Support.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL004 - & & & & ?

  The SAP error message CRM_EMAIL004 typically relates to issues with email processing in the SAP Customer Relationship Management (CRM) system. This error can occur for various reasons, often associated with the configuration of email settings or the underlying email infrastructure.
  Cause:
  
  Email Configuration Issues: The error may arise from incorrect settings in the SAP system for sending emails, such as SMTP server settings, port numbers, or authentication methods.
  Missing or Incorrect Email Address: If the email address of the recipient is missing or incorrectly formatted, the system may throw this error.
  Network Issues: Problems with the network connection to the email server can also lead to this error.
  Authorization Issues: The user or system may not have the necessary permissions to send emails.
  Email Server Issues: The email server itself may be down or experiencing issues.
  
  Solution:
  
  
  Check Email Configuration:
  
  Go to transaction code SCOT in SAP to check the settings for the SMTP node.
  Ensure that the SMTP server, port, and authentication details are correctly configured.
  
  
  
  Verify Recipient Email Address:
  
  Ensure that the email address you are trying to send to is valid and correctly formatted.
  
  
  
  Test Network Connectivity:
  
  Check if the SAP system can reach the email server. You can use tools like ping or telnet to test connectivity to the SMTP server.
  
  
  
  Review User Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails. This can be checked in transaction SU01 for user roles and authorizations.
  
  
  
  Check Email Server Status:
  
  Verify that the email server is operational and not experiencing downtime or issues.
  
  
  
  Review SAP Notes:
  
  Check for any relevant SAP Notes that may address this specific error. You can search for notes in the SAP Support Portal.
  
  
  
  Debugging:
  
  If the issue persists, consider enabling debugging for email processing to get more detailed error messages that can help identify the root cause.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and email configuration for detailed guidance.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SCOT (for SMTP configuration), SOST (to view sent emails), and SU01 (for user management).
  
  If the problem continues after trying these solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.