Do you have any question about this error?
Message type: E = Error
Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail
Message number: 003
Message text: & & & &
Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.
To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.
Unfortunately, there isn't any extra information in this error notice.
First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).
Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.
You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.
The SAP error message CRM_EMAIL003 typically relates to issues with email processing in the SAP Customer Relationship Management (CRM) system. This error can occur for various reasons, often associated with the configuration of email settings or the underlying email infrastructure.
Cause:
- Email Configuration Issues: The error may arise from incorrect settings in the SAP system for sending emails, such as SMTP server settings, port numbers, or authentication methods.
- Missing or Incorrect Email Address: The recipient's email address may be missing, incorrectly formatted, or not valid.
- Email Queue Issues: There may be problems with the email queue in the SAP system, such as emails being stuck or not processed correctly.
- Authorization Issues: The user or system may lack the necessary authorizations to send emails.
- Network Issues: There could be network connectivity problems preventing the SAP system from reaching the email server.
Solution:
Check Email Configuration:
- Go to transaction code
SCOT
to check the settings for the SMTP node.- Ensure that the SMTP server, port, and authentication details are correctly configured.
Validate Email Addresses:
- Verify that the email addresses being used are valid and correctly formatted.
- Check if the recipient's email address is present in the relevant business partner or contact records.
Monitor Email Queue:
- Use transaction code
SOST
to monitor the email sending queue.- Check for any emails that are stuck or have failed to send, and investigate the reasons for failure.
Check Authorizations:
- Ensure that the user or system has the necessary authorizations to send emails.
- Review roles and authorizations related to email sending.
Network Connectivity:
- Test the network connection to the SMTP server to ensure that there are no connectivity issues.
- Check firewall settings or any other network configurations that might block email traffic.
Review Logs:
- Check the application logs for any additional error messages or details that can provide more context about the issue.
- Use transaction code
SLG1
to view application logs related to email processing.Related Information:
If the problem persists after following these steps, it may be beneficial to contact SAP support for further assistance.
Get instant SAP help. Start your 7-day free trial now.
Feature | Free Access | Free Trial |
---|---|---|
Basic SAP error explanation | ![]() |
![]() |
Step-by-Step Usage Guide | ![]() |
![]() |
Interactive SAP Coach Assistance | ![]() |
![]() |
AI Troubleshooting for T-Code Errors | ![]() |
![]() |
CRM_EMAIL002 No marketing contact lists could be selected
Self-Explanatory Message Since SAP believes that this specific error message is ...
CRM_EMAIL001 Specify either a campaign or a campaign element
Self-Explanatory Message Since SAP believes that this specific error message is ...
CRM_EMAIL004 & & & &
What causes this issue? An error occurred when creating status objects for mail...
CRM_EMAIL005 The XPRA is not valid for CRM Release &1
What causes this issue? The conversion program you have started does not need t...
SAP messages fall into 3 different categories: Error messages
(message type = E), Warnings (W) or Informational (I) messages.
An error message will prevent you from continuing your work - it is a hard stop and you need to fix the error before you can proceed. A warning message will stop your work, however, you can then bypass the warning by pressing the Enter key on your keyboard. That said, it is still good practice to investigate the cause of the warning message and address it. An information message will not stop your work and is truly just for informational purposes.
Click on this link to search all SAP messages.