How To Fix CRM_EDR_MESSAGES021 - EDR has not been inserted in database table

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EDR_MESSAGES - messages for API Methods

• Message number: 021

• Message text: EDR has not been inserted in database table

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EDR_MESSAGES021 - EDR has not been inserted in database table ?

  The SAP error message CRM_EDR_MESSAGES021 indicates that an Event Data Record (EDR) has not been inserted into the database table. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the processing of event data.
  Possible Causes:
  
  Database Issues: There may be problems with the database connection or the database itself, such as locks, constraints, or insufficient permissions.
  Configuration Issues: The EDR might not be properly configured in the system, leading to failures during the insertion process.
  Data Integrity Issues: The data being processed may not meet the required integrity constraints, such as missing mandatory fields or invalid data formats.
  System Performance: High system load or performance issues could lead to timeouts or failures in processing the EDR.
  Custom Code: If there are custom enhancements or modifications in the EDR processing logic, they might be causing the failure.
  
  Solutions:
  
  Check Database Connection: Ensure that the database is accessible and that there are no connectivity issues. Check for any locks or constraints that might be preventing the insertion.
  Review Configuration: Verify the configuration settings related to EDR in the CRM system. Ensure that all necessary settings are correctly defined.
  Data Validation: Check the data being processed for completeness and correctness. Ensure that all mandatory fields are filled and that the data adheres to the expected formats.
  Monitor System Performance: Look into system performance metrics to identify any bottlenecks or issues that could be affecting the processing of EDRs.
  Debug Custom Code: If there are custom developments related to EDR processing, review and debug the code to identify any potential issues.
  Check Logs: Review the application logs and system logs for any additional error messages or warnings that could provide more context about the failure.
  
  Related Information:
  
  Transaction Codes: Use transaction codes like SLG1 (Application Log) to check for logs related to the EDR processing.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that might address known issues related to EDR processing.
  Documentation: Refer to the official SAP documentation for CRM and EDR processing for detailed information on configuration and troubleshooting.
  
  If the issue persists after trying the above solutions, it may be necessary to engage SAP support for further assistance.