How To Fix CRM_EDR_MESSAGES020 - Updating has failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EDR_MESSAGES - messages for API Methods

• Message number: 020

• Message text: Updating has failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EDR_MESSAGES020 - Updating has failed ?

  The SAP error message "CRM_EDR_MESSAGES020 Updating has failed" typically indicates that there was an issue during the update process in the SAP Customer Relationship Management (CRM) system. This error can arise from various causes, and understanding the context is essential for troubleshooting. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data being processed, such as missing mandatory fields or incorrect data formats.
  Authorization Issues: The user may not have the necessary authorizations to perform the update.
  System Configuration: There could be configuration issues in the CRM system that prevent the update from being processed correctly.
  Technical Errors: There may be underlying technical issues, such as database locks, system performance problems, or bugs in the software.
  Integration Issues: If the CRM system is integrated with other systems (like ERP), issues in the integration layer can lead to update failures.
  
  Solutions:
  
  Check Data Validity: Review the data being updated for any inconsistencies or missing mandatory fields. Ensure that all required fields are filled out correctly.
  Review Authorizations: Verify that the user has the necessary permissions to perform the update. This can be done by checking the user's roles and authorizations in the system.
  Analyze Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong during the update process.
  System Configuration: Review the configuration settings in the CRM system to ensure they are set up correctly for the update process.
  Database Locks: Check for any database locks that might be preventing the update. You can use transaction SM12 to view and manage locks.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error message.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log), SM12 (Display and Delete Locks), and SU53 (Authorization Check).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for CRM to understand the update processes and any prerequisites that may be required.
  
  By following these steps, you should be able to identify the cause of the "CRM_EDR_MESSAGES020 Updating has failed" error and implement a suitable solution.