CRM_EDR_MESSAGES018 - Enter Service ID and Service Type together

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EDR_MESSAGES - messages for API Methods

• Message number: 018

• Message text: Enter Service ID and Service Type together

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EDR_MESSAGES018 - Enter Service ID and Service Type together ?

  The SAP error message CRM_EDR_MESSAGES018 indicates that when trying to create or process a service request in the SAP CRM system, both the Service ID and Service Type must be entered together. This error typically arises in scenarios where a user is attempting to create or manage service-related transactions but has not provided the required information in the correct format.
  Cause:
  The error occurs due to one of the following reasons:
  
  Incomplete Data Entry: The user has entered either the Service ID or the Service Type, but not both. The system requires both fields to be filled out to proceed.
  Configuration Issues: There may be configuration settings in the SAP system that enforce the requirement for both fields to be filled.
  User Error: The user may not be aware that both fields are mandatory for the transaction they are trying to perform.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Input Fields: Ensure that both the Service ID and Service Type are filled in the relevant fields before submitting the transaction. If you are unsure of the values, consult your service catalog or relevant documentation.
  
  
  Review Configuration: If you are an administrator or have access to configuration settings, check the settings related to service management in SAP CRM to ensure that the requirement for both fields is correctly set up.
  
  
  User Training: If this error is frequently encountered by users, consider providing training or documentation that clarifies the need to enter both the Service ID and Service Type.
  
  
  Error Handling: Implement error handling in your application or process to catch this error and prompt users to enter the required information before submission.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to this error message. Sometimes, specific issues may be documented with solutions or workarounds.
  Documentation: Refer to the SAP Help Portal or specific CRM documentation for detailed information on service management and the requirements for service requests.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By ensuring that both the Service ID and Service Type are provided, you should be able to resolve the error and proceed with your service request in SAP CRM.