CRM_DWP021 - You have no authorization for the service team '&1' (ID &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DWP - Messages for CRM Resource Planning Tool

• Message number: 021

• Message text: You have no authorization for the service team '&1' (ID &2)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DWP021 - You have no authorization for the service team '&1' (ID &2) ?

  The SAP error message CRM_DWP021 indicates that a user does not have the necessary authorization to access a specific service team identified by the service team name (&1) and its ID (&2). This error typically arises in the context of SAP Customer Relationship Management (CRM) when a user attempts to perform an action related to a service team for which they lack the appropriate permissions.
  Cause:
  
  Missing Authorizations: The user does not have the required authorizations assigned in their user profile to access the specified service team.
  Role Configuration: The roles assigned to the user may not include the necessary authorizations for the service team in question.
  Service Team Settings: The service team may have specific settings or restrictions that limit access to certain users or roles.
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error to analyze the authorization check. This will show which authorization object failed and why.
  Review the authorization objects related to CRM service teams, such as CRM_SERVICE_TEAM or similar.
  
  
  
  Modify User Roles:
  
  If you have the necessary administrative rights, go to transaction code PFCG to modify the user roles.
  Ensure that the roles assigned to the user include the necessary authorizations for accessing the service team.
  
  
  
  Assign Missing Authorizations:
  
  If specific authorizations are missing, you may need to create or modify an authorization profile to include the required permissions for the service team.
  
  
  
  Consult with Security Team:
  
  If you do not have the necessary access to change roles or authorizations, contact your SAP security or basis team. Provide them with the details of the error message and the service team in question.
  
  
  
  Testing:
  
  After making changes to roles or authorizations, have the user log out and log back in to test if the issue is resolved.
  
  
  
  Related Information:
  
  Authorization Objects: Familiarize yourself with the relevant authorization objects in SAP CRM that pertain to service teams and their management.
  Documentation: Review SAP documentation or help resources related to authorization management in CRM for more detailed guidance.
  Transaction Codes: Common transaction codes that may be useful include:
  
  SU01 (User Maintenance)
  PFCG (Role Maintenance)
  SU53 (Display Authorization Check)
  
  
  
  By following these steps, you should be able to identify and resolve the authorization issue related to the CRM_DWP021 error message.