CRM_DWP012 - Service employee & is not created as a resource in the WFM Core

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DWP - Messages for CRM Resource Planning Tool

• Message number: 012

• Message text: Service employee & is not created as a resource in the WFM Core

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DWP012 - Service employee & is not created as a resource in the WFM Core ?

  The SAP error message CRM_DWP012 indicates that a service employee is not created as a resource in the Workforce Management (WFM) Core. This error typically arises in scenarios where there is an attempt to assign a service employee to a task or activity, but the system cannot find the corresponding resource in the WFM Core.
  Causes:
  
  Missing Resource Creation: The service employee has not been created as a resource in the WFM Core.
  Incorrect Configuration: There may be configuration issues in the integration between the CRM and WFM systems.
  Data Inconsistencies: There could be inconsistencies in the employee master data or organizational structure.
  Authorization Issues: The user may not have the necessary authorizations to view or create resources in the WFM Core.
  
  Solutions:
  
  
  Create Resource in WFM Core:
  
  Ensure that the service employee is created as a resource in the WFM Core. This can typically be done through the WFM interface or by using relevant transaction codes in SAP.
  Check if the employee is correctly set up in the HR module, as this can affect their availability in WFM.
  
  
  
  Check Configuration:
  
  Review the configuration settings for the integration between CRM and WFM. Ensure that all necessary settings are correctly configured to allow for the synchronization of employee data.
  Verify that the relevant integration points are active and functioning.
  
  
  
  Data Consistency Check:
  
  Perform a consistency check on the employee master data. Ensure that all required fields are filled out correctly and that there are no discrepancies.
  Check the organizational structure to ensure that the service employee is assigned to the correct organizational unit.
  
  
  
  Authorization Review:
  
  Verify that the user attempting to create or assign the service employee has the necessary authorizations. This may involve checking roles and permissions in both the CRM and WFM systems.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to CRM and WFM integration for any specific guidelines or troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for CRM order management and WFM-related transaction codes for resource management.
  SAP Notes: Check SAP Notes for any known issues or patches related to the CRM_DWP012 error.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary solutions to resolve it.