CRM_DWP010 - Organizational unit '&1' (ID &2) is not a service team

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DWP - Messages for CRM Resource Planning Tool

• Message number: 010

• Message text: Organizational unit '&1' (ID &2) is not a service team

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DWP010 - Organizational unit '&1' (ID &2) is not a service team ?

  The SAP error message CRM_DWP010 indicates that the specified organizational unit is not recognized as a service team within the SAP Customer Relationship Management (CRM) system. This error typically arises when there is an attempt to assign or reference an organizational unit that is expected to function as a service team, but the system does not identify it as such.
  Cause:
  
  Incorrect Organizational Unit: The organizational unit specified in the error message may not be configured as a service team in the system.
  Missing Configuration: The organizational unit may not have been set up correctly in the system, or it may not have the necessary attributes to be classified as a service team.
  Data Inconsistency: There may be inconsistencies in the data or configuration that prevent the system from recognizing the organizational unit as a service team.
  Authorization Issues: The user may not have the necessary authorizations to view or access the service team configuration.
  
  Solution:
  
  
  Check Organizational Unit Configuration:
  
  Navigate to the organizational unit configuration in the SAP system (transaction code PPOME or similar).
  Verify that the organizational unit in question is indeed set up as a service team. Check the attributes and ensure that it is marked correctly.
  
  
  
  Create or Modify Service Team:
  
  If the organizational unit is not set up as a service team, you may need to create a new service team or modify the existing organizational unit to include the necessary attributes.
  Ensure that the organizational unit has the correct type and is assigned to the appropriate service team category.
  
  
  
  Review Data Consistency:
  
  Check for any inconsistencies in the organizational structure or data that might affect the recognition of the service team.
  Use transaction codes like SE11 to check the relevant database tables for any discrepancies.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the necessary authorizations to access and modify organizational units and service teams.
  Consult with your SAP security team if there are any authorization issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on configuring service teams and organizational units.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PPOME (Change Organizational Structure), CRMD_ORDER (Manage CRM Orders), and CRMD_ORDERADM_H (Order Management).
  SAP Notes: Check for any SAP Notes related to CRM_DWP010 for specific patches or updates that may address this issue.
  Training and Documentation: Ensure that users are trained on how to properly configure and manage organizational units and service teams within the SAP CRM system.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.