CRM_DWP022 - You only have display authorization for the service team selected

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DWP - Messages for CRM Resource Planning Tool

• Message number: 022

• Message text: You only have display authorization for the service team selected

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DWP022 - You only have display authorization for the service team selected ?

  The SAP error message CRM_DWP022 indicates that the user attempting to access a service team in the SAP Customer Relationship Management (CRM) system only has display authorization for that team. This means that the user does not have the necessary permissions to perform actions beyond viewing the information related to the selected service team.
  Cause:
  The primary cause of this error is related to authorization settings in the SAP system. Specifically, the user’s role or profile does not include the necessary permissions to modify or manage the service team. This can happen due to:
  
  Role Configuration: The user’s assigned role may not include the required authorization objects for editing or managing service teams.
  Authorization Objects: Specific authorization objects related to service management may not be assigned to the user.
  Organizational Restrictions: There may be organizational policies that restrict certain users to only have display access.
  
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Check User Roles: Review the roles assigned to the user in the SAP system. This can be done by navigating to the user management area (Transaction SU01) and checking the roles assigned to the user.
  
  
  Review Authorization Objects: Identify the relevant authorization objects that control access to service teams. Common authorization objects for CRM include:
  
  CRM_SERVICE: This object controls access to service management functions.
  S_TCODE: This object controls access to specific transaction codes.
  
  
  
  Modify Roles: If the user requires additional permissions, you may need to modify the user’s roles or create a new role that includes the necessary authorizations. This typically requires the involvement of a security administrator or someone with the appropriate authorization to make changes to user roles.
  
  
  Testing: After making changes to the user’s roles or authorizations, have the user log out and log back in to test if the issue is resolved.
  
  
  Documentation: Ensure that any changes made are documented for future reference and compliance with organizational policies.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance), PFCG (Role Maintenance), and SU53 (Authorization Check) to troubleshoot authorization issues.
  SAP Notes: Check for any SAP Notes related to CRM authorization issues, as they may provide additional insights or solutions.
  Training: Consider providing training or resources to users regarding their roles and permissions to prevent similar issues in the future.
  
  If the problem persists after following these steps, it may be necessary to consult with your SAP Basis or security team for further investigation.