How To Fix CRM_DPP073 - Start of Retention date is determined from index table

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DPP - CRM Data Privacy

• Message number: 073

• Message text: Start of Retention date is determined from index table

What causes this issue?

The Start of Retention date (also referred to as end of business date)
is determined from the index table for one order documents
(CRMD_ORDER_INDEX).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DPP073 - Start of Retention date is determined from index table ?

  The SAP error message CRM_DPP073, which states "Start of Retention date is determined from index table," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the retention period settings for a document or data record. This error is often related to the Data Privacy and Protection (DPP) functionality in SAP, which manages the retention of personal data according to legal requirements.
  Cause:
  
  Index Table Issues: The error indicates that the system is trying to determine the start of the retention period from an index table, but it may not be able to find the necessary data or the index table may not be properly populated.
  Configuration Issues: There may be misconfigurations in the retention management settings or the data privacy settings in the system.
  Missing Data: The relevant data that should be present in the index table may be missing or incorrectly entered.
  Authorization Issues: The user may not have the necessary authorizations to access the data required for determining the retention date.
  
  Solution:
  
  Check Index Table: Verify that the index table used for retention management is correctly populated. You may need to run a report or transaction to refresh or rebuild the index.
  Review Configuration: Check the configuration settings for retention management in the SAP system. Ensure that the retention periods and related settings are correctly defined.
  Data Consistency: Ensure that the data related to the documents or records in question is consistent and complete. Look for any missing or incorrect entries that could affect the retention date determination.
  Authorization Check: Ensure that the user encountering the error has the necessary authorizations to access the relevant data and perform the required actions.
  Consult Documentation: Refer to SAP documentation or notes related to CRM and DPP for any specific guidance or updates that may address this issue.
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with the error message details and any relevant context.
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to CRM_DPP073 for specific fixes or patches that may address known issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SARA (Archive Administration) or SCDO (Data Object Management) that may help in managing retention settings.
  Data Privacy Regulations: Understand the legal requirements for data retention in your jurisdiction, as this may influence how retention periods are configured in SAP.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_DPP073 error message.